Gabrielle Arteaga
11615 Rock Pigeon Loop, Apt #37415,FL
Summary
Dynamic professional with experience at Walt Disney World Resort, excelling in customer service and teamwork. Proven adaptability under pressure and expertise in food safety, enhancing guest satisfaction and loyalty. Successfully increased repeat business by fostering strong customer relationships. Skilled in cash register operation and inventory management, ensuring efficient and accurate financial reporting.
Overview
2026
2026
years of professional experience
Work History
Food and Beverage Attendant
Walt Disney World Resort
Orlando, FL
2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Amusement Ride Operator
Busch Gardens Williamsburg
Williamsburg, VA
05.2023 - 09.2024
- Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
- Improved communication between team members by actively participating in daily pre-shift meetings and discussing relevant updates or concerns with supervisors.
- Contributed to a safer work environment by actively participating in monthly safety meetings and applying learned practices on the job.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
- Demonstrated commitment to park success by volunteering for additional shifts or staying late when needed during busy periods.
- Supported park management by providing accurate documentation of incidents involving guest injuries or complaints, facilitating prompt resolutions.
- Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Operated rides and attractions according to written guidelines to reduce injuries.
Amusement Ride Operator
Universal Studios Hollywood
Los Angeles, CA
07.2022 - 01.2023
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Participated in regular performance evaluations, proactively implementing feedback for personal growth as a ride operator.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Increased overall operational efficiency by consistently adhering to scheduled break times and promptly reporting back to duty as required.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
Education
Media Communications - Graphic Design
Full Sail University
Winter Park, FL2021
GED -
Frank W Cox High School
Virginia Beach, VA09.2019
Skills
- Adaptability under pressure
- Food safety
- Reliability and punctuality
- Guest services
- Food preparation
- Allergy awareness
- Problem-solving abilities
- Teamwork
- Payment processing
- Safety awareness
Timeline
Amusement Ride Operator
Busch Gardens Williamsburg
05.2023 - 09.2024
Amusement Ride Operator
Universal Studios Hollywood
07.2022 - 01.2023
Food and Beverage Attendant
Walt Disney World Resort
2024 - Current
Media Communications - Graphic Design
Full Sail University
GED -
Frank W Cox High School