Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Ballad Health Medical Associates
11.2021 - Current
Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
Streamlined patient registration processes by implementing efficient check-in procedures and digital forms.
Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
Maintained a well-organized front office environment, contributing to a positive patient experience.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
HomeHealth Aid
Sentinel Homehealth Care
09.2020 - 11.2021
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Receptionist
Tri Cities Nissan
04.2016 - 06.2020
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Corresponded with clients through email, telephone, or postal mail.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered central telephone system and directed calls accordingly.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Reduced incoming call response time by implementing an effective call routing system.
Patient Service Representative at Ballad Health, Ballad Health Medical Associates, CVA Heart InstitutePatient Service Representative at Ballad Health, Ballad Health Medical Associates, CVA Heart Institute