GABRIELLE Bartolovic

• Utilized medical transcription software to document physician-patient interactions precisely.
• Coordinated with healthcare providers to update and maintain accurate patient records.
• Prepared detailed patient charts using electronic health records software, ensuring accuracy and completeness.
• Demonstrated strong organizational skills by managing multiple patient charts and ensuring timely updates.
• Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.

Following multiple years of success in healthcare administration, I made a difficult decision to transition to clinical care. While taking the steps to transition into the clinical space, I decided that it was not the proper career for me. I am now looking to jump back into the administrative world with a new perspective and an optimistic mindset to change lives through the support provided in unique, non-traditional ways.

• As a Physician Assistant student, I was exposed to the intensity of providing strong clinical care with a high level of responsibility.
• Remained current on emerging trends in healthcare by participating in continuing education opportunities, enhancing skills for superior patient care delivery.
• Conducted mock physical examinations to assess patients' health and current condition for optimal treatment.

• Oversaw administrative front office operations and personnel.
• Implemented a new telemedicine platform, Care Convene, for 10,000+ vulnerable seniors during the COVID-19 pandemic
• Coordinated the onboarding of technology and patient lives for the telemedicine platform.
• Managed implementation of processes and contracting for financial income levels exceeding $300,000 weekly.
• Provided direct patient support and coordination in partnership with hospital case managers and ECS clinicians.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
• Facilitated and managed various projects and process improvement initiatives to improve patient safety and outcomes.
• Assisted with crisis or urgent situations that arise through the nature of emergency medicine.
• Worked directly under the direction of the COO/CFO to determine annual budget, revenue projections and contract negotiations.

• Executed implementation of the interim care program to partner with all areas of post-acute care for Valir Health's continuum creating revenue streams for all through credentialing for all providers with private and public insurances.
• Ensured the highest quality of clinical care to patients within the elderly community of Oklahoma City.
• Constructed business plan and budgeting for 2019 and 2020 including: a pro forma, full financial projections, staffing increases, marketing outlook and demographic targeting.
• Direct supervisor for clinicians, billing professionals, care coordinators and marketing professionals.
• Oversaw and implemented all training programs, orientations, solution management, daily guidance, regulation monitoring, contracting and contract dissolvent.
• Partnered with legal and medical professionals to construct and teach all policies and procedures for the practice to comply with state and federal guidelines.

• Company Overview: Valir PACE Foundation is a Program of All-Inclusive Care for the elderly aiding those 55 and older to remain in their homes safely and independently funded by CMS as a 501 (c)(3).
• Managed Licensed Clinical Social Workers, Licensed Mental Health Professional and Bachelor Level Social Workers.
• Oversaw all daily operations and coordination of care for all Valir PACE participants through all levels of care including LTACH, LTC, respite care, hospice, acute care, home health, behavioral health and other levels as needed.
• Created and implemented programs and processes to increase quality of life, medical compliance and a nationally recognized hospitalization rate for 55+ population of below 5% for nursing home level of care.
• Assisted in the business office to oversee billing and approval of claims with medical record understanding of billing practices and ICD-10 coding.
• Approved claims and assisted in disbursement of a monthly budgeted amount of $1,000,000+ to contracted vendors and community partners.
• Assisted in scheduling and executing all interviews for the seven major disciplines of the organization, hiring a successful team, in preparation for major growth of participant numbers.

• Management and coordination of the calendar and schedule of the Executive Director, Director of Clinical Operations, as well as the Director of Nursing.
• Project managed, oversaw and executed the analysis of utilization for 8+ aspects of the program from a clinical and non-clinical angle including billing, intern management and crisis management.
• Maintained coordination with all managers to assure the highest quality standard possible for the adult day center, primary care clinic, full-service therapy center, home care services, transportation and dietary services all provided by the Valir PACE Foundation to the elder population.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Volunteered time weekly to the patient advocacy department, working to assure patient needs and demands are met with one on one attention and patience
• Contributed observations and recommendations to the quality department to improve the needs seen while rounding on four hospital floors
• Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

• Contributed to the consumer engagement and quality improvement department with priority health as an intern with open-mindedness and determination.
• Developed and managed the implementation of a product to improve the utilization and satisfaction of priority health insurance services.
• Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.