Gabrielle Batalla
Las Vegas,NV
Summary
Time management ability Active listening Accurate money handling Effective team player Resolution-oriented Dependable and reliable Cheerful and energetic Approachable Flexible Customer service skills. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bartender
Nevada Restaurant Services Inc
06.2018 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Greeted customers entering store and responded promptly to customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on maintaining a clean and organized environment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, ticket exchanges for customers.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Complied with gaming commission rules by verifying players' ages.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized POS system to receive and process food and beverage orders.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Reporting any issues to dispatch regarding Security suspicions, maintenance, vendors, Needles or drugs found, Marking problems.
Gas Station Cashier
Railroad Pass Hotel And Casino
01.2018 - 06.2018
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Cleaned shower suites for truckers
Brand Rep
Abercrombie & Fitch
10.2017 - 04.2018
- Attend to and observe customers at all times
- Primarily sell A&F clothing and representing the brand through fashion
- Being updated on current promotions to bring out the best sales
- Listen closely to questions to assist in best clothing options and made recommendations accordingly
- Assisted customers with trying on items and brought additional items as required
- Communicated to employees to stock-check items that were not on display on floors
- Kept clothing racks neatly and organized and fully stocked
- Greet customers with a smile, friendly conversations and offer assistance and buying opportunities
- Showcasing yourself to customers as a model for A&F by wearing brand clothing or similar to current fashion trends.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Rang up customers by processing cash and credit payments to complete sales transactions.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
Retail/ Bookkeeper
Safeway
04.2013 - 08.2017
- Kapolei, Hi — Office, Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Maintained friendly and professional customer interactions
- Demonstrated that customers come first by serving them with a sense of urgency
- Received and processed cash and credit payments for in-store purchases
- Listened to customer needs and preferences to provide accurate advice
- Answered incoming telephone calls with professional and knowledgeable responses
- Bill Pay and sending/receiving money transactions
- Filing reports.
- Maintained and processed invoices, deposits, and money logs.
- Kept front check out area clean and organized for efficient service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Diploma -
James Campbell High School
Ewa Beach, Hi2013
Skills
- 3 years' experience in grocery retail
- Health Code Compliance
- Able to handle difficult situation in a calmly matter
- Able to participate in new ideas and activities
- Information Technology skills
- Customer focus
- Friendly and respectful
- Team work
- Independent
- Responsible Alcohol Service
- Food Preparation and Safety
- Ordering Bar Supplies
- Marketing and Sales
- Communicative
Timeline
Bartender
Nevada Restaurant Services Inc
06.2018 - 10.2023
Gas Station Cashier
Railroad Pass Hotel And Casino
01.2018 - 06.2018
Brand Rep
Abercrombie & Fitch
10.2017 - 04.2018
Retail/ Bookkeeper
Safeway
04.2013 - 08.2017
Diploma -
James Campbell High School
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