GABRIELLE BEACH
Manager
SPRINGFIELD,MA
Summary
I have over 5 years experience in a high stress, fast paced environment as a customer service professional and manager, processing over 50 calls a day. Energetic individual with commitment to high standards of service, performance, and integrity. Focused on needs and anticipates request to develop first rate experience. Dedicated and reliable with organized, proactive, and problem- solving nature.
Overview
14
14
years of professional experience
Work History
Manager
Lowes Home Improvement
09.2018 - Current
- Supervising the activity of other cashiers, recruiting and training staff.
- Welcoming customers, provide assistance and respond to their concerns.
- Oversee cash transactions.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Waitress
Ocala Downtown Diner
05.2016 - 01.2019
- Provide excellent wait service to ensure satisfaction.
- Taking customer orders and delivering food and beverages..
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Manager
Rack Room Shoes
09.2013 - 01.2019
- Provide training and assist new hires and newly joined cashiers.
- Overseeing sales staff activity, attaining sales targets, solving customer complaints, preparing sales reports, and assisting task.
- Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Manager
Perfume Plus/Watches Plus
04.2015 - 01.2018
- Include handling operational procedures, assisting cashiers, providing customer service, and keeping the entry clean and organized.
Education
Chicopee High School
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College Of Central Florida
Skills
Strategic Planning
Business planning
Budgeting
Recruiting and interviewing
Employee performance evaluations
Basic computer support
Verbal and written communication
Compassion
Multitasking abilities
Customer Service
Teamwork
Detail-oriented
Additional Information
- 2
Timeline
Manager
Lowes Home Improvement
09.2018 - Current
Waitress
Ocala Downtown Diner
05.2016 - 01.2019
Manager
Perfume Plus/Watches Plus
04.2015 - 01.2018
Manager
Rack Room Shoes
09.2013 - 01.2019
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College Of Central Florida
Chicopee High School