Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Beard

Albuquerque,NM

Summary

Highly motivated and experienced professional seeking a customer service or administrative role. Offering a strong background in Data entry, Office management, patient coordination, clinical and administrative tasks. Committed to providing exceptional customer service and fostering a positive work environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Data Analyst

TEKsystems
10.2023 - Current
  • Managed large-scale databases to ensure timely access to critical information for Insurance processing.
  • Used statistical methods to analyze data and generate useful insurance reports.
  • Trained junior analysts on best practices, improving overall team performance and productivity.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assisted colleagues as needed, fostering positive work environment based on teamwork and mutual supportiveness.
  • Consistently exceeded performance expectations with focus on delivering top-notch results.

Clinical Lead Assistant/Front Office Manager

KidsFirst Dental Care
06.2006 - 10.2023
  • Provided comprehensive oral health education to patients, enhancing their understanding and promoting preventative care
  • Assisted in various dental procedures, including orthodontics and oral surgery, ensuring efficient and effective patient care
  • Administered OSHA regulations within office, ensuring compliance and safety for all staff and patients
  • Coordinated patient scheduling, optimizing office efficiency and minimizing patient wait times
  • Handled new doctor credentialing, ensuring all necessary paperwork and certifications were in order.
  • Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
  • Enhanced team performance by providing regular supervision, training, and professional development opportunities.
  • Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in pursuit of high-quality patient care services.
  • Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
  • Mentored junior staff members, fostering supportive learning environment and enhancing their professional growth.
  • Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
  • Served as key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
  • Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
  • Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
  • Conducted full claim investigations and reported updates and legal actions.
  • Posted payments to accounts and maintained records.
  • Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
  • Processed and recorded new policies and claims.
  • Generated, posted and attached information to claim files.

Education

High School Diploma -

Stanley High School

Skills

  • OSHA Trained
  • HIPAA Knowledge
  • Basic Life Support (BLS)
  • Claims & Appeals
  • Insurance
  • Windows 11
  • Typing 45 WPM
  • Customer Service
  • Data Compiling
  • Executive-Level Presentations
  • Business Needs Analysis
  • Data Analysis
  • Employee Coaching and Mentoring
  • Negotiation and Conflict Resolution
  • Organizational Skills
  • Workflow Optimization
  • Project Management
  • Excellent multi-tasking ability
  • Clerical Support
  • Problem Resolution
  • Clear oral/written communication
  • Report Writing
  • Computer Skills
  • Employee Training
  • Eligibility Determination
  • Data Security and Confidentiality
  • Patient Health Information Access
  • Data Management
  • Claims Processing
  • Medical Terminology
  • Data Entry Software
  • Medical Records Maintenance
  • Coordination and Scheduling
  • Patient Database Maintenance
  • Account Maintenance
  • Maintaining Financial Records
  • Prior authorization processing
  • Documentation and Correspondence
  • Staff Leadership
  • Data entry proficiency
  • Strong technical skills with ability to troubleshoot complex technical issues and provide reason/resolution in simple terms to our customers
  • Ability to empathize
  • Ability to work in fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
  • Excellent communication skills to develop and enhance strong impactful customer relationships
  • Written: spelling/grammar, clear, concise, and cohesive messaging
  • Verbal: tone, active listening, proper etiquette, convey sincerity and confidence
  • Strong customer service skills with focus on delivering high customer value
  • Strong skills in all basic computer applications (Microsoft Outlook, Word, Excel, PowerPoint, etc)

Timeline

Data Analyst

TEKsystems
10.2023 - Current

Clinical Lead Assistant/Front Office Manager

KidsFirst Dental Care
06.2006 - 10.2023

High School Diploma -

Stanley High School

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Gabrielle Beard