Gabrielle Boatwright
Dothan,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Checkout Concierge / Scheduler
Dynamic Pain and Wellness
02.2024 - Current
- Provide exceptional customer service
- Assist patient with checking out and scheduling in house procedures
- Coordinate outgoing referrals to other providers if necessary
- Provide detailed explanation of procedure and insurance coverage to patients
- Managed day to day organization of the office schedule to ensure a good patient flow.
- Communicate effectively with providers and office manager
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Medical Assistant
Dynamic Pain and Wellness
04.2023 - 02.2024
- Greet patients professionally
- Interview patients
- Obtain vitals and confirm the purpose of the visit or treatment
- Prepares patients for health care visits by directing and accompanying them to the examination room
- Collect and prepare laboratory specimens
- Fit patient with DME/bracing in office
- Document patient care services by charting in electronic medical records
- Administer medications accurately and efficiently to patients
- Maintain safe, secure, and healthy work environment by following standard and procedures
- Complying with legal regulations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist
Dynamic Pain and Wellness
03.2021 - 04.2023
- Greet patients professionally both in person and on phone
- Obtain patient information needed to check patients in for their scheduled appointment
- Quickly answer questions and help in solving issues
- Ensure each patient has proper documentation
- Verifying financial records and collecting patient charges
- Set up patient payment agreements
- Answer, screen, and forward
- Provide information for patients and guests when needed
- Comforting patients by anticipating anxieties and effectively answering questions
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Contributes to team effort by accomplishing related results as needed
- Communicate with different departments of company via email, Google chat, or phone calls
- Communicate with insurance companies in regard to patients
- Print, scan, fax, and make copies of various documents
- Maintain office inventory and equipment by anticipating supply needs.
Lead Donor Center Technician
Grifols
04.2016 - 03.2021
- Assist management in giving clear, consistent instruction and direction to staff
- Review area records daily to ensure compliance
- Observe employee's performance while assisting in additional training whenever needed
- Follow Standard Operating Procedures and remain current regarding SOP changes
- Responsible for greeting new and return donors along with conducting a series of registration procedures to verify donor suitability for the plasma pheresis process
- Determine suitability according to cGMPs, DCOPs, CFR, and PPTA standards
- Perform health screening procedures such as obtaining vital signs with an automatic blood pressure readings, pulse, temperature, and weight
- Perform finger stick to obtain sample to obtain donor hematocrit and total protein levels
- Educate donors on center policies, donation compensation fees, and proper nutrition
- Maintain a clean working environment by following all Health Safety Environment (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- Coordinate with physician and physician substitute for physicals, assessments, and documentation reviews
- Managed a approximately 50 incoming calls per day from customers
- Manage daily payments to donors after their donation
- Perform other duties as assigned by center management
- Provide great customer service.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
Cashier/ Electronics Associate/ Layaway Associate
Kmart
10.2013 - 04.2016
- Provide superior customer service to over customers daily while maintaining store organization and cleanliness
- Provide technical support by answering questions and helping on site and via telephone
- Managed daily financial transactions without errors
- Exceed sales quota on daily warranty plans
- Incorporated teamwork by filling in during unexpected absences.
Education
Advanced High School Diploma -
Abbeville High School
Abbeville, AL05.2013
Skills
- Personality and demeanor to deal with the public
- Basic office skills such as typing, data entry, phone etiquette, and filing
- Good organizational skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Team player mentality
- Excellent Multitasking
- Cash Handling
- Telephone Etiquette
References
Available upon request
Timeline
Checkout Concierge / Scheduler
Dynamic Pain and Wellness
02.2024 - Current
Medical Assistant
Dynamic Pain and Wellness
04.2023 - 02.2024
Front Desk Receptionist
Dynamic Pain and Wellness
03.2021 - 04.2023
Lead Donor Center Technician
Grifols
04.2016 - 03.2021
Cashier/ Electronics Associate/ Layaway Associate
Kmart
10.2013 - 04.2016
Advanced High School Diploma -
Abbeville High School
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