Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Brewer

Fowlerville,MI

Summary

Experienced in operations management, customer service, and logistics within fast-paced businesses. Skilled in scheduling, inventory control, team leadership, and high-volume customer support. Strong problem-solver with hands-on experience coordinating gear rentals, managing reservations, and training staff. Proven ability to maintain efficiency and professionalism under pressure all with a smile on my face.

Overview

12
12
years of professional experience

Work History

Owner

Skip's Huron River Outfitters
04.2018 - Current
  • Manage daily operations of an outdoor recreation business generating $450K in 6 months, overseeing a team of 40 employees and maintaining a fleet of 500+ assets of equipment.
  • Deliver exceptional and accurate customer service to up to 500 guests per day during peak season, ensuring safety, satisfaction, and efficient logistics.
  • Solve dynamic, high-pressure challenges daily—ranging from staffing and scheduling to equipment repair and customer issues—with proactive, hands-on leadership.

Delivery Coordinator

My Epic Gear
12.2024 - 04.2025
  • Coordinated daily logistics for an average of 50 gear rentals, including managing reservations, assigning equipment, and building delivery schedules based on staffing and vehicle availability.
  • Demonstrated in-depth product knowledge to support customer gear selection, delivering exceptional service with professionalism in a fast-paced, dynamic environment.

Assistant Manager

Breck Sports Peak 8
10.2019 - 04.2024
  • Played significant role in launching one of the busiest ski and snowboard rental shops in the country, managing daily operations during the inaugural season and supporting the manager with a team of 30 employees.
  • Maintained patience and professionalism in a high-pressure environment, assisting over 500 rentals in a single day while ensuring smooth workflow and high-quality customer service.
  • Participated in the pilot program for the industry’s first rental pod system; stayed current on rapidly evolving ski and snowboard gear to train staff and guide customers in making informed rental choices.

Operations II Associate

Jackson National Life Insurance
03.2014 - 04.2018
  • Earned welcome ambassador title for assisting new employees, top quality assurance goals for a consecutive twelve months, and received promotion to next level processor due to exceeding daily workflow expectations.
  • Practice patience and understanding when contacting our agents and brokers in regards to necessary requirements.

Education

Bachelor in Business Studies - Marketing

Cleary University
Howell, MI
05.2018

Associate Degree of Arts - undefined

Washtenaw Community College
Ann Arbor, MI
05.2016

Skills

  • Customer Relationship Management
  • Adaptability
  • High Stress Problem-Solving
  • Empathy
  • Active Listening
  • Product Knowledge
  • Reliable

Timeline

Delivery Coordinator

My Epic Gear
12.2024 - 04.2025

Assistant Manager

Breck Sports Peak 8
10.2019 - 04.2024

Owner

Skip's Huron River Outfitters
04.2018 - Current

Operations II Associate

Jackson National Life Insurance
03.2014 - 04.2018

Associate Degree of Arts - undefined

Washtenaw Community College

Bachelor in Business Studies - Marketing

Cleary University

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