Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
BusinessAnalyst
Gabrielle Brown

Gabrielle Brown

Aiken,SC

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 70 pounds.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Warehouse Worker

Amazon
Philadelphia, PA
11.2020 - Current
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Used pallet jacks to move items to and from warehouse locations
  • Received deliveries, scanned packages and updated orders in internal database.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Scan 1000+ packages 300-400 items per hour
  • Checked packages and merchandise for damage and notified vendors

I T Specialist

Apex Systems-Santander Bank
Philadelphia, PA
02.2022 - 07.2022
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Followed all company policies and procedures to deliver quality work.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Resolve calls and reports under 10minutes

Customer Service Representative

SE Groceries
Aiken, SC
05.2015 - 01.2022
  • Helped customers by telephone or in person to provide information about products or services
  • Determine charges for services requested, collect deposits, and arrange for billing
  • Perform administrative duties such as preparing sales budgets and reports, and reports, bookkeeping, and filing expense accounts
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Offered advice and assistance to customers, paying attention to special needs or wants

Home Health Aide

Home Health Aid
Aiken, SC
03.2018 - 09.2021
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Tracked and reported clients' progress based on observations and conversations
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Administered medication as directed by physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Developed rapport to create safe and trusting environment for care.
  • Improved patients' comfort with massage and application of topical treatments.

Education

Some College (No Degree) - Crcst

Philadelphia Technician Technical Institute
Philadelphia, PA
10.2022 - Current

Bachelor of Science - Psychology

University of South Carolina
Aiken, SC
01.2019 - Current

Skills

Customer service specialist

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Certification

Provisional CRCST Certification

Additional Information

  • Willing to relocate: Anywhere

Timeline

Provisional CRCST Certification
05-2023

Some College (No Degree) - Crcst

Philadelphia Technician Technical Institute
10.2022 - Current

I T Specialist

Apex Systems-Santander Bank
02.2022 - 07.2022

Warehouse Worker

Amazon
11.2020 - Current

Bachelor of Science - Psychology

University of South Carolina
01.2019 - Current

Home Health Aide

Home Health Aid
03.2018 - 09.2021

Customer Service Representative

SE Groceries
05.2015 - 01.2022

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Gabrielle Brown