Hi, I’m
Gabrielle Brown
Cordova,TN
Summary
Detail-oriented Customer Service Professional and Leasing Manager with 9 years of experience 2 of those years being in leasing. I have a zest for solving complex problems. Seeking to use proven retail management and sales skills to improve quality, and overall experiences. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
years of professional experience
Work History
BH Management Services, LLC
Leasing Manager
04.2021 - 08.2023
Job overview
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Planned and executed internal and external marketing events.
BrightSpring
Administrative Assistant
05.2020 - 04.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Regions Banks
Customer Service Repersenative
03.2019 - 05.2020
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Gymboree, Gabrielle, Brown
Store Manager
08.2014 - 03.2019
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Interacted well with customers to build connections and nurture relationships.
Education
The University of Memphis, Memphis, TN
Bachelor of Administrative Studies from Business Administration
2025
Skills
- Communication
- Customer Service
- Attention to detail
- Teamwork
- Problem Solving
- Adaptability
- Management
- Marketing
- Time Management
- Organization
Timeline
Leasing Manager
BH Management Services, LLC
04.2021 - 08.2023
Administrative Assistant
BrightSpring
05.2020 - 04.2021
Customer Service Repersenative
Regions Banks
03.2019 - 05.2020
Store Manager
Gymboree, Gabrielle, Brown
08.2014 - 03.2019
The University of Memphis
Bachelor of Administrative Studies from Business Administration
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