Gabrielle Brunson
Montgomery
Summary
Organized, dedicated, and ambitious social work professional with a strong commitment to serving disadvantaged youth and adults who suffer with mental illness. Strong background in customer service. Proven ability to handle customer inquiries efficiently and solve problems effectively. Demonstrated skills in communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk
Montgomery County Probate Court
03.2025 - Current
- Processed vehicle registrations and title transfers for accuracy and compliance with state regulations.
- Collaborated with team members to streamline workflow, improving operational efficiency in processing tasks.
- Implemented quality control measures to minimize errors in documentation and enhance overall performance.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted Alabama Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
Retail Sales Team Member
Sports Academy
10.2020 - Current
- Greeted customers and assist them with their needs.
- Greeted customers and assisted with placement of orders, refunds, or exchanges.
- Helped customers with finding apparel by phone or in person.
- Promote credit card products and other retail merchandise the retailer has advertised.
- Prepared merchandise daily for customer access and provided customer assistance with clothing selection.
Retail Sales Team Member
Sports Academy
10.2020 - Current
- Greeted customers and assist them with their needs.
- Greeted customers and assisted with placement of orders, refunds, or exchanges.
- Helped customers with finding apparel by phone or in person.
- Promote credit card products and other retail merchandise the retailer has advertised.
- Prepared merchandise daily for customer access and provided customer assistance with clothing selection.
Senior Social Worker 1
Elmore County DHR
08.2022 - 08.2023
- Review reports of an alleged case of abuse or neglect. Collect documentary evidence such as medical reports, arrest records, and court filings.
- Plan and coordinate services to help children and their families.
- Fill out paperwork outlining the investigation and the resulting actions that were taken.
- Monthly home visits, court appearances, updates to the courts, and document home visits and phone calls.
- In Charge of scheduling home visits, doctor appointment, drug screening, etc.
- Ability to operate computerized programs in order to enter, modify, and retrieve sensitive medical information.
- Ability to schedule medical appointments in a clinical setting.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone.
- Ability to schedule, cancel, and re-schedule appointments.
- Documents encounters with patient during visits and services provided by completing required documents.
- Verifies and updates demographics and insurance information as needed.
- Verifies eligibility, co-pays and preauthorization requirements based on coverage.
- Maintains effective and efficient communication with patient.
Senior Social Worker 1
Elmore County DHR
08.2022 - 08.2023
- Review reports of an alleged case of abuse or neglect. Collect documentary evidence such as medical reports, arrest records, and court filings.
- Plan and coordinate services to help children and their families.
- Fill out paperwork outlining the investigation and the resulting actions that were taken.
- Monthly home visits, court appearances, updates to the courts, and document home visits and phone calls.
- In Charge of scheduling home visits, doctor appointment, drug screening, etc.
- Ability to operate computerized programs in order to enter, modify, and retrieve sensitive medical information.
- Ability to schedule medical appointments in a clinical setting.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone.
- Ability to schedule, cancel, and re-schedule appointments.
- Documents encounters with patient during visits and services provided by completing required documents.
- Verifies and updates demographics and insurance information as needed.
- Verifies eligibility, co-pays and preauthorization requirements based on coverage.
- Maintains effective and efficient communication with patient.
Assistant/Student Intern
Haven Integrative Therapy Center
01.2022 - 04.2022
- Assist therapist with providing psychiatric SASSI and TAAD assessments and social work case management to mentally or emotionally disadvantaged clients who suffer with substance abuse.
- Assist therapist conduct group or individual counselling sessions. Conduct individual counselling and instruct client on how to utilize CBT and relaxation techniques while licensed therapist supervises.
- Conduct counselling sessions which assisted legally separated parents with the development of their conflict resolution and co-parenting skills.
- Obtain drug test results from medical laboratories and advise clients on the findings. Collaborate with therapist to design, modify, and execute clients' treatment plan after investigating the client's family and social history.
- Verify substance abuse client is registered under the appropriate therapist and organize external reclamation treatment. Schedule clients' appointments for counselling sessions and NA/AA courses. Conduct substance abuse program discharge interviews and make referrals for other social services if needed.
- Perform administrative support by greeting clients, processing client intake documentation, collecting client payments, verifying clients' health insurance coverage, and answering the telephone. Develop my knowledge and casework skills while under therapist's supervision.
- Assist the office manager with the acquisition of office equipment and supplies such as computers, printer, paper, snacks, and beverages. Assist the office manager to prepare for weekly staff meeting where the therapist and office manager discuss the team's weekly goals and tasks.
- Review appointment ledger, prepare clients' file for therapist utilization, and advise therapist daily of the number of scheduled appointments.
- Prepare and submit return to duty and non-compliance notifications to the client or the client's employer. Maintain staff member's professional development and CEU records. Secure client's confidential treatment records in file cabinets. Ensured the therapist's office opened and closed timely. Secured the building nightly after the office closed.
- Greeted Clients and assist them with their Application Assessments.
Assistant/Student Intern
Haven Integrative Therapy Center
01.2022 - 04.2022
- Assist therapist with providing psychiatric SASSI and TAAD assessments and social work case management to mentally or emotionally disadvantaged clients who suffer with substance abuse.
- Assist therapist conduct group or individual counselling sessions. Conduct individual counselling and instruct client on how to utilize CBT and relaxation techniques while licensed therapist supervises.
- Conduct counselling sessions which assisted legally separated parents with the development of their conflict resolution and co-parenting skills.
- Obtain drug test results from medical laboratories and advise clients on the findings. Collaborate with therapist to design, modify, and execute clients' treatment plan after investigating the client's family and social history.
- Verify substance abuse client is registered under the appropriate therapist and organize external reclamation treatment. Schedule clients' appointments for counselling sessions and NA/AA courses. Conduct substance abuse program discharge interviews and make referrals for other social services if needed.
- Perform administrative support by greeting clients, processing client intake documentation, collecting client payments, verifying clients' health insurance coverage, and answering the telephone. Develop my knowledge and casework skills while under therapist's supervision.
- Assist the office manager with the acquisition of office equipment and supplies such as computers, printer, paper, snacks, and beverages. Assist the office manager to prepare for weekly staff meeting where the therapist and office manager discuss the team's weekly goals and tasks.
- Review appointment ledger, prepare clients' file for therapist utilization, and advise therapist daily of the number of scheduled appointments.
- Prepare and submit return to duty and non-compliance notifications to the client or the client's employer. Maintain staff member's professional development and CEU records. Secure client's confidential treatment records in file cabinets. Ensured the therapist's office opened and closed timely. Secured the building nightly after the office closed.
- Greeted Clients and assist them with their Application Assessments.
Education
Master of Social Work -
Alabama State University
Montgomery, AL05.2022
Bachelor of Science - Social Work
Alabama State University
Montgomery, AL05.2021
High School Diploma -
Johnson Abernathy Graetz High School
Montgomery, AL05-2016
Skills
- Critical Thinking
- Conflict Resolution
- Relationship Building
- Documentation and Management
- Mental Health Assessment
- Substance Abuse
- Adaptable
- Time Management
- Mental Health Knowledge
- Crisis Intervention
- Office Management
- Effective Communication
- Account updating
Timeline
Customer Service Clerk
Montgomery County Probate Court
03.2025 - Current
Senior Social Worker 1
Elmore County DHR
08.2022 - 08.2023
Senior Social Worker 1
Elmore County DHR
08.2022 - 08.2023
Assistant/Student Intern
Haven Integrative Therapy Center
01.2022 - 04.2022
Assistant/Student Intern
Haven Integrative Therapy Center
01.2022 - 04.2022
Retail Sales Team Member
Sports Academy
10.2020 - Current
Retail Sales Team Member
Sports Academy
10.2020 - Current
Bachelor of Science - Social Work
Alabama State University
Master of Social Work -
Alabama State University
High School Diploma -
Johnson Abernathy Graetz High School