Gabrielle Burns
Relocating To Naperville,IL
Summary
Hardworking candidate with seventeen years of experience and training in customer service. Skilled at project management and solutions-oriented problem solving with superior multitasking and prioritization skills. Collaborative with proven time management skills and to stick to strict deadlines.
Overview
18
18
years of professional experience
Work History
Correctional Officer
Corecivic Inc.
Florence, AZ
08.2020 - 08.2021
- Received and accounted for personal possessions and determined inmate work assignments.
- Observed and supervised 300 inmates throughout visits, mealtime, recreation, phone calls, and showers.
- Built solid relationships with staff and residents to keep the institution safe and secure.
- Conducted routine and emergency headcounts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Cashier
Total Wine & More
Gilbert, AZ
10.2019 - 08.2021
- Checked identification for proof-of-age: refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Personal Care Worker
Opportunity Inc
Wausau, WI
02.2014 - 01.2015
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patient's health status to supervisor.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with prescribed medications.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Sales Associate
The Tea Shop
Wausau, WI
08.2013 - 01.2015
- Assist in floor moves, merchandising, display maintenance, theft prevention, and housekeeping.
- Help customers in locating merchandise and ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
- Prepared merchandise for sales floor by pricing or tagging
- Prepared large cash deposits with zero discrepancies
- Maintained records related to sales, returns and inventory availability
New Patient Medical Records
Ironwood Cancer & Research Centers
Chandler, AZ
04.2020 - 08.2020
- Received and processed medical records requests for patients' upcoming appointments.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Managed 30 patient records and information in Onbase and OncoEMR software daily.
Guest Coordinator
Ulta Beauty
Gilbert, AZ
11.2019 - 12.2019
- Processed payments by entering sales in a register.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets for the salon.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and cross-contamination.
Claims Clerical Support
AIG Travel Guard
Stevens Point, WI
09.2017 - 09.2019
- Review new claim documents received by the department to ensure all documents were included for the claim as well as labeling documents.
- Scan claim documents into the computer system, then file paper copies in the file room.
- Provided clerical support to company employees by copying, faxing and filing documents
- Processed 750+ emailed documents daily for existing and new claims
- Identified issues, analyzed information and provided solutions to problems
Travel Insurance Sales Professional
AIG Travel Guard
Stevens Point, WI
02.2017 - 09.2017
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Drove team revenue totals by bringing in top sales numbers.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Maintained consistent travel insurance sales by developing and deepening positive customer connections
Bridal Consultant
Elegant Occasions
Wausau, WI
08.2016 - 06.2017
- Assist brides, mothers of the wedding, and bridesmaids with finding and purchasing gowns as well as accessories.
- Maintain store cleanliness by sweeping floors, straightening and organizing merchandise, vacuuming carpets, and filing files for customers.
- Measure and record measurements of customers for tuxedos and dresses for weddings and special occasions.
- Followed up with customers with dress and tuxedo orders fulfillment
- Spot cleaned, steamed, and ironed bridal gowns, tuxedos, and veils.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Sales Associate
TJX Companies
Plover, WI
09.2016 - 02.2017
- Provide customer service by helping customers located merchandise, greeting customers, maintaining solid product knowledge, and providing a friendly environment.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Certified Nursing Assistant/Health Unit Coordinator
St. Clare's Hospital
Weston, WI
07.2014 - 07.2016
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs: moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Conducted essential administrative actions for patients to receive critical medical care.
- Maintained best-in-class standards for individualized care in a 2-bed unit by continuously checking in with patients and families and quickly providing care
Seasonal Sales Associate
Halloween City
Wausau, WI
09.2013 - 10.2013
- Prepared merchandise for sales floor by pricing or tagging
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Prepared large cash deposits with zero discrepancies
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Communications Specialist
Edgewood College
Madison, WI
09.2011 - 05.2013
- Conduct and transcribe interviews of students, faculty as well as alumni, for college campus magazine, website and social media sites.
- Prepared event communications for special events, took photographs during events, and promoted on web and periodical channels.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Mastered and launched direct marketing techniques to boost brand reach.
Freelance Videographer
Wausau East High School
Wausau, Wisconsin
09.2007 - 06.2012
- Inspected films to spot and correct problems with issues such as subject movement and distance changes.
- Operated cameras for film and photography on set for theater productions and graduation ceremonies.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Edited content in real time at events to deliver high-quality media content within short timeframes.
Education
Bachelor of Science - Studio Art
Edgewood College
Madison, WI05.2013
Certificate Degree - Nursing Assistance
North Central Technical College
Wausau, WI09.2009
Skills
Record Sorting and Filing
Flexible and Adaptable
Data Entry and 10-Key
Verbal and Written Communication
Payment Processing
Inventory Management
Security Practices
Time Management
Microsoft Office Suite
Insurance Policy Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Timeline
Correctional Officer
Corecivic Inc.
08.2020 - 08.2021
New Patient Medical Records
Ironwood Cancer & Research Centers
04.2020 - 08.2020
Guest Coordinator
Ulta Beauty
11.2019 - 12.2019
Cashier
Total Wine & More
10.2019 - 08.2021
Claims Clerical Support
AIG Travel Guard
09.2017 - 09.2019
Travel Insurance Sales Professional
AIG Travel Guard
02.2017 - 09.2017
Sales Associate
TJX Companies
09.2016 - 02.2017
Bridal Consultant
Elegant Occasions
08.2016 - 06.2017
Certified Nursing Assistant/Health Unit Coordinator
St. Clare's Hospital
07.2014 - 07.2016
Personal Care Worker
Opportunity Inc
02.2014 - 01.2015
Seasonal Sales Associate
Halloween City
09.2013 - 10.2013
Sales Associate
The Tea Shop
08.2013 - 01.2015
Communications Specialist
Edgewood College
09.2011 - 05.2013
Freelance Videographer
Wausau East High School
09.2007 - 06.2012
Bachelor of Science - Studio Art
Edgewood College
Certificate Degree - Nursing Assistance
North Central Technical College
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