Hi, I’m
Gabrielle Johanson
Princeton
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
11
years of professional experience
1
Certification
Work History
Fairview Health Services
Patient Access Representative
06.2022 - Current
Job overview
- As a patient access representative, I’ve been honored to learn all different positions from Emergency department, to clinical registration, to infusion services.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Helping patients not only properly and efficiently register and assure their demographics are up to date for proper care and billing but also scheduling appointments, assisting with rooming, assisting in patient and family comfort and emotional support care
- Assisting in claim edits to minimize potential denials and financial loss
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- In my roll I utilize my time management to not only do my daily patient care registration, help and collect in billing, work on claims, but I also am a birth registrar
- I am registered to file and complete birth records for newborns and work with the state to assure accurate and timely filing.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Walmart
Support Manager
06.2017 - 06.2022
Job overview
- Learning management aspects of job.
- Created, prepared, and delivered reports to various departments.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
- Increased customer satisfaction scores with personalized support solutions tailored to individual needs.
- Conducted periodic customer surveys to gauge satisfaction levels and identify areas for service improvement.
- Implemented new processes to ensure company compliance.
- Lead interviews.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared employee schedules for maximum coverage during key hours.
- Run a positive increase in sales in fast pace departments
- Operation of heavy machinery
- Teaching and training of wonderful new associates to help them excel and succeed in moving up in the company
- Managed daily operations to ensure smooth functioning of the support department.
Walmart
Department Manager
07.2014 - 08.2016
Job overview
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Education
Princeton High SchoolPrinceton, MN
High school or equivalent
06.2013
Skills
- Cash handling
- Paging systems
- Statistical data management
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Intake assessment
- Patient identity verification
- Complaint processing
- Patient feedback management
- Health insurance knowledge
- Epic
- Hospital Experience
- Medical Records
- Communication skills
- Microsoft Word
- Power Equipment
- Typing
- Patient interaction
- Recruiting
- Customer Service
- Supervising Experience
- Medical Scheduling
- Medical Billing
- Planning Events
- Phone etiquette
- Management
- Food Preparation
- Time Management
- Sales
- Insurance Verification
- Medical Terminology
- Retail Management
- Interviewing
- Computer skills
- Administrative experience
- Data entry
- Punctual and hardworking
- Explaining policy and procedures
- Customer service
- HIPAA compliance
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- EMR
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Flexible schedule
- Insurance billing
- Patient education
- Team leadership
Insurance verification
Multitasking and organization
Certification
Driver's License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Access Representative
Fairview Health Services
06.2022 - Current
Support Manager
Walmart
06.2017 - 06.2022
Department Manager
Walmart
07.2014 - 08.2016
Driver's License
Princeton High School
High school or equivalent