Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gabrielle Campbell

Memphis,TN

Summary

To obtain a quality and productive job to use my 6+ years of customer service experience and 6+ years of logistics experience with a company through proficient performance and creativity to promote goals and objectives within an organization with a responsibility to service.

Overview

12
12
years of professional experience

Work History

Tracker, RDX, LLC
05.2023 - Current
  • Data Entry, (Orders/Carriers into TMS)
  • Negotiation Skills
  • Carrier Development
  • Strong people skills
  • Team player

General Merchandise Expert

Target
08.2022 - Current
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact
  • Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, which include asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
  • Be an expert and dedicated owner of select GM areas to ensure sales floor is zoned, in stock and accurately signed for guests
  • Acknowledge guests as you complete workload with minimal guest disruption; review sales trends to understand how to prioritize daily workload based on business and guest needs
  • Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
  • Execute revisions, sales plans and planograms for all GM categories
  • Assist all non-GM areas of the store with transition sets and In Store Marketing (ISM)
  • Conduct weekly price change workload for all GM categories
  • Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy
  • Accurately execute all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely
  • Own backroom aisles, including backstock, for your GM areas
  • Process all inbound deliveries using the Receive application to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Operate power equipment only if certified
  • Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws
  • All other duties based on business needs

Intermodal Coordinator

Coyote Logistics
06.2021 - 02.2023
  • Maintain relationships with drayage dispatch contacts and customer service reps at railroads
  • Responsible for daily load board management to ensure that loads are serviced properly and on time
  • Assign drayage coverage to inbound/outbound loads to include bounce recovery
  • Update and resolve incidents regularly through the Quality Tab
  • Manage accessorials objectively while maximizing profit
  • Ensure receipts, invoices, and PODs are received from carriers in a timely manner
  • Build reputable relationships with internal Customer Ops, Sales Reps and Managers
  • Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
  • Understand market trends and industry standards.

IT Help Desk Specialist

University of Memphis
08.2019 - 12.2021
  • Handle incoming inquiries about our U of M Global program.

Operations Representative

CH Robinson
01.2017 - 06.2021
  • Executes the business of C.H
  • Robinson by performing one or a combination of the following tasks:
  • Shipment activation
  • Load building
  • Appointment scheduling
  • Track and trace
  • Interacts with customers and carriers to ensure operational activities are adhered to
  • Follows SOPs in order to carry out assigned operational activities
  • Escalates issues to Account Coordinator or Account Manager to help resolve
  • Validates and ensures the accuracy of load data in CHR systems
  • Runs and distributes reports in alignment with defined processes.

Customer Service/ Consumer Relations

Service Master
11.2012 - 05.2016
  • Inbound calls for service, dispatch work order request to contractors
  • Update consumer data, track customer invoice and payments
  • Maintain performance goals

Factory Service Agent

Advanced Services Incorporated
06.2011 - 11.2012
  • Assist consumers in setting up service repair for appliances
  • Check availability of technicians, schedule appointments for service call
  • Adhere to safety policies, procedures and maintain company core values

Education

Diploma - Biology

University of Memphis
Memphis, TN

Mitchell High School
Memphis, TN
05.2006

Skills

  • Microsoft Office (10 years)
  • Customer Service Skills (10 years)
  • Call Center (10 years)
  • Problem Solving (10 years)
  • Help Desk (Less than 1 year)
  • Tech Support (Less than 1 year)
  • Data Entry (10 years)
  • Microsoft Windows
  • Microsoft Excel
  • Teamwork and Collaboration
  • MS Office
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Excellent Communication
  • Attention to Detail
  • Data Entry
  • Good Telephone Etiquette
  • Problem-Solving
  • Multitasking Abilities

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Tracker, RDX, LLC
05.2023 - Current

General Merchandise Expert

Target
08.2022 - Current

Intermodal Coordinator

Coyote Logistics
06.2021 - 02.2023

IT Help Desk Specialist

University of Memphis
08.2019 - 12.2021

Operations Representative

CH Robinson
01.2017 - 06.2021

Customer Service/ Consumer Relations

Service Master
11.2012 - 05.2016

Factory Service Agent

Advanced Services Incorporated
06.2011 - 11.2012

Diploma - Biology

University of Memphis

Mitchell High School

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Gabrielle Campbell