Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Carr

Dunkirk,NY

Summary

Driven customer service professional with a proven track record at Dunkirk Observer, adept in conflict resolution and critical thinking. Excelled in enhancing customer loyalty through effective complaint handling and active listening. Skilled in data entry and Microsoft Office Suite, contributing to streamlined operations and improved customer satisfaction metrics. Knowledgeable and dedicated customer service professional,. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dunkirk Observer
06.2017 - 05.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Reservation Agent

Athenaeum Hotel
06.2015 - 08.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Maintained general contact information of all staff.
  • Resolved various issues and discrepancies for customers.
  • Generated and reported performance metrics to management to inform decision-making.

Education

Bachelor of Arts - Theater Arts / Minor in Communications

SUNY At Fredonia
Fredonia, NY
12.2014

High School Diploma -

Dunkirk Senior High School
Dunkirk, NY
06.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Customer Relations
  • Call center experience
  • Payment Processing
  • Administrative Support
  • Microsoft Office Suite

Timeline

Customer Service Representative

Dunkirk Observer
06.2017 - 05.2020

Reservation Agent

Athenaeum Hotel
06.2015 - 08.2015

Bachelor of Arts - Theater Arts / Minor in Communications

SUNY At Fredonia

High School Diploma -

Dunkirk Senior High School

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Gabrielle Carr