Gabrielle Ceurvels
Fort Myers
Summary
Experienced manager, training coordinator and effective leader. Skilled at conducting interviews, orientations, and onboarding for new hires. Educated in management, leadership, and human resources.
Overview
5
5
years of professional experience
Work History
Training Coordinator
Culvers
Estero, FL
12.2023 - Current
- Review applications and conduct interviews ensuring new hires are a fit with the company culture.
- Coordinate onboarding processes for new hires, ensuring compliance with company standards.
- Lead orientation for new hires to ensure a smooth entrance into the company.
- Train staff who are promoted to trainer, shift lead, or manager in alignment with company standards.
- Confirm compliance with all training activities.
- Schedule the staff to ensure efficiency (February 2025-present).
Manager
Culvers
Estero, FL
07.2023 - Current
- Oversee daily operations, ensuring compliance with food safety standards and company policies.
- Manage and motivate employees to be productive and engaged.
- Enhance customer satisfaction by resolving disputes promptly through effective conflict resolution and service recovery strategies, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolve staff member conflicts, actively listening to concerns and finding the appropriate middle ground.
Team Member
Culvers
Estero, FL
02.2021 - Current
- Deliver exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintain cleanliness and organization of dining and food preparation areas to enhance guest experience.
- Collaborate with team members to ensure timely food preparation and delivery.
- Assist in training new team members on operational procedures and best practices.
Education
MBA - Management/Leadership
Florida Gulf Coast University
Fort Myers, FL02-2026
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL12-2024
Skills
- Leadership training
- New hire on-boarding
- Materials organization
- Program management
- Human resources
- Attention to detail
- Employee relations
- Coaching and development
- Orientation and onboarding
- Training material development
Timeline
Training Coordinator
Culvers
12.2023 - Current
Manager
Culvers
07.2023 - Current
Team Member
Culvers
02.2021 - Current
MBA - Management/Leadership
Florida Gulf Coast University
Bachelor of Science - Business Management
Florida Gulf Coast University