Gabrielle Chase
Waldorf,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Athleta
03.2024 - Current
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyze customer feedback and implement strategies to improve customer experience.
- Provide weekly work schedules to employees to accommodate business demands.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Assistant Manager
Gilly Hicks
04.2022 - 03.2024
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Associate
Old Navy
01.2018 - 01.2021
- Created floor plans for store layout and assembled fixtures for merchandise to be displayed by following established planograms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Unboxed and placed new inventory on display.
- Dressed mannequins and arranged in-store displays to showcase available products.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
Bachelor of Science - Fashion Merchandising
University Of Delaware
Newark, DE05.2021
AAS Degree - Fashion Business Management
Fashion Institute Of Technology
New York, NY05.2021
Skills
- Customer Service
- Inventory Control
- Sales expertise
- Leadership
- Microsoft Office
- Time Management
- Effective listening
- Credit Card Payment Processing
- Closing Sales
Timeline
Assistant Manager
Athleta
03.2024 - Current
Assistant Manager
Gilly Hicks
04.2022 - 03.2024
Sales Associate
Old Navy
01.2018 - 01.2021
Bachelor of Science - Fashion Merchandising
University Of Delaware
AAS Degree - Fashion Business Management
Fashion Institute Of Technology
Similar Profiles
Sierra MoserSierra Moser
Customer Experience Manager at AthletaCustomer Experience Manager at Athleta
Ella BlankElla Blank
Sales Associate at AthletaSales Associate at Athleta
Jeanette VogelJeanette Vogel
Sales Associate at AthletaSales Associate at Athleta