Gabrielle Chase
Waldorf,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Athleta
Newark, DE
03.2024 - Current
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyze customer feedback and implement strategies to improve customer experience.
- Provide weekly work schedules to employees to accommodate business demands.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Assistant Manager
Gilly Hicks
Newark, DE
04.2022 - 03.2024
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Associate
Old Navy
Waldorf, MD; New York, NY; Oxon Hill, MD
01.2018 - 01.2021
- Created floor plans for store layout and assembled fixtures for merchandise to be displayed by following established planograms.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Unboxed and placed new inventory on display.
- Dressed mannequins and arranged in-store displays to showcase available products.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
Bachelor of Science - Fashion Merchandising
University Of Delaware
Newark, DE05.2021
AAS Degree - Fashion Business Management
Fashion Institute Of Technology
New York, NY05.2021
Skills
- Customer Service
- Inventory Control
- Sales expertise
- Leadership
- Microsoft Office
- Time Management
- Effective listening
- Credit Card Payment Processing
- Closing Sales
Timeline
Assistant Manager
Athleta
03.2024 - Current
Assistant Manager
Gilly Hicks
04.2022 - 03.2024
Sales Associate
Old Navy
01.2018 - 01.2021
Bachelor of Science - Fashion Merchandising
University Of Delaware
AAS Degree - Fashion Business Management
Fashion Institute Of Technology