GABRIELLE CHERAMIE
Dallas
Summary
Exceptional ability to analyze policies, procedures and guidelines to maximize productivity and protect the level of risk desired. Detailed knowledge of reviewing and analyzing company documents. Knowledge in residential, commercial loans, real estate values and appraisal analysis. Excellent mathematical, computer, verbal and written, communication skills with the ability to meet deadlines in a timely manner. Professional customer service experience while providing exceptional customer service for customer satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Production Worker
Kraft Heinz
Garland
07.2024 - Current
- Operated machinery for efficient product assembly and packaging.
- Monitored inventory levels and reported discrepancies to supervisors.
- Maintained cleanliness and organization of the work area consistently.
- Reach truck/Cherry Picker/Forklift
- Cold freezer warehouse production
Leasing
ASAP PERSONNEL
03.2019 - 04.2024
- Apartment Industry assisting customer with leasing rental spaces while also assisting clients with maintenance/porter positions per request.
Customer Service Rep
CXLOYALTY
09.2022 - 07.2023
- Daily responsibilities consisted of assisting customers with travel arrangements and online account support.
Collections
ALLY FINANCIAL
04.2016 - 07.2017
- Daily responsibilities consisted of researching customer accounts while using skip trace tools to locate customer with delinquent balances on car loans.
- Assist customer with payment arrangements for delinquent balance.
Guest Assistance Support
HILTON WORLDWIDE
11.2014 - 07.2015
- Work closely with property managers to ensure guest loyalty.
- Assist customers and managers over the phone to decide proper course of action to take while assisting customers who have additional needs.
- Ensure any and all compensation is provided to guest in a timely manner and that all pertinent information is up to date.
Mortgage Servicing Specialist II
BANK OF AMERICA
08.2011 - 05.2014
- Review Foreclosure Accounts prior to submitting Proof of Claims to obtain unpaid debts.
- Research/Prepare Foreclosure documents for HFI, DOJ, Settlement, FHA and VA loans to determine appropriate course of action.
Education
Cyber Security
TSTC
Dallas , TX 05.2024 - 03.2026
Skills
- Executive team leadership
- Client/Vendor relations
- Strong verbal communication
- Team Lead
- Cold storage practices
- Machinery operation
- Inventory management
- Forklift operation
- Quality control
Timeline
Warehouse Production Worker
Kraft Heinz
07.2024 - Current
Cyber Security
TSTC
05.2024 - 03.2026
Customer Service Rep
CXLOYALTY
09.2022 - 07.2023
Leasing
ASAP PERSONNEL
03.2019 - 04.2024
Collections
ALLY FINANCIAL
04.2016 - 07.2017
Guest Assistance Support
HILTON WORLDWIDE
11.2014 - 07.2015
Mortgage Servicing Specialist II
BANK OF AMERICA
08.2011 - 05.2014