Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Gabrielle Chisolm

Wixom,MI

Summary

Dedicated professional with history of meeting objectives utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Ready to achieve company goals with a willingness to take on any challenge.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Clerk

STRAN Technologies
01.2023 - Current
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Used accounting software (Excel and Jonas Enterprise) to reconcile accounts, track income, manage/generate invoices and payments.
  • Applied cash to corresponding customer accounts.
  • Managed the preparation of monthly aging reports.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Claims Liaison

Managed Medical Review Organization
01.2020 - 09.2022
  • Managed high-volume caseload of nationwide Disability Retirement claims, ensuring all disability claims were processed promptly and accurately.
  • Maintained confidentiality of patient records and health statuses.
  • Provided exceptional customer service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
  • Verified required documentation for accuracy and validity on updated systems.
  • Worked closely with nurses and management on process development.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Trained new team members in claims processes, promoting efficiency and consistency across the department.

Receptionist & Insurance Liaison

Wigod & Falzon, P.C.
05.2015 - 12.2019
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Answered high-volume, multi-line telephone system and directed calls accordingly.
  • Streamlined front desk operations and administrative tasks for increased efficiency by effectively managing phone calls, emails, mail, appointments, and walk-in clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Maintained open lines of communication with clients throughout the entire claims process, providing regular updates on case progress.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.

Education

Some College (No Degree) - Business Administration

Oakland Community College
Waterford, MI

Skills

  • Customer Service (14 years)
  • Case Management (8 years)
  • Administrative Experience (6 years)
  • Office Operations
  • Work Organizing and Prioritizing
  • Invoice Generation and Distribution
  • Spreadsheet Tracking
  • Cash Application
  • Aging Reports
  • Month-End Closing Procedures
  • Claims Knowledge
  • Medical Billing/Invoicing
  • Payment Collection
  • HIPAA Compliance
  • Microsoft Outlook / Office

Timeline

Accounts Receivable Clerk

STRAN Technologies
01.2023 - Current

Claims Liaison

Managed Medical Review Organization
01.2020 - 09.2022

Receptionist & Insurance Liaison

Wigod & Falzon, P.C.
05.2015 - 12.2019

Some College (No Degree) - Business Administration

Oakland Community College

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Gabrielle Chisolm