Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Languages
Volunteer Experience
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Gabrielle Clark

Stevensville,MD

Summary

Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Eastcomm Ltd
Annapolis, MD
01.2023 - Current
  • Organizing and planning job sites.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Job walkouts, including but not limited to finding the best route to take, white lining.
  • Gathering materials for jobs.
  • Invoicing and payroll - QuickBooks.
  • Keeping track of vehicles and equipment, and what needs to be serviced.
  • Permitting
  • Completing as-builts after construction is complete.
  • Miss Utility - Locates
  • Resolve any conflicts.
  • Auditing
  • Managing Purchase Orders - Procurement.
  • OSHA 30.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Office Administrator

Island LawnCare
Stevensville, MD
11.2021 - 11.2022
  • Managed all the estimates and invoicing for the company.
  • Created ads, Facebook posts, Instagram, etc.
  • Estimating
  • Providing the right details for pricing before sending out estimates.
  • Updated equipment costs.
  • Sent out new costs for projects.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Processed invoices on a timely basis according to established procedures.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Restaurant Server

The Jetty Restaurant and Dock Bar
Grasonville, MD
04.2020 - 10.2022
  • Handled a high volume of customers regularly
  • Welcomed customers as they arrived
  • Took orders
  • Served food
  • Checked on customers frequently
  • Bussed tables
  • Kept the restaurant clean and sanitary
  • Set up payments by POS
  • Worked at a bar and restaurant
  • Completed retail orders and stocked inventory on a daily basis
  • Completed hostess duties
  • Managed cash, check, credit orders
  • Hard work ethic

Restaurant Server

EL JEFE
Stevensville, MD
04.2019 - 08.2019
  • Worked at a restaurant
  • Took food and drink orders
  • Served meals
  • Checked on customers frequently
  • Cleared tables
  • Managed cash, check, credit orders
  • Maintained a clean work area
  • Welcomed customers as they arrived

Internship Student

Kent Island Beach Cleanups
Stevensville, MD
01.2018 - 08.2019
  • Cleaned debris from the bay grasses and shoreline
  • Collected plastics, styrofoam, fishing line/hooks, and other debris from the beach and surrounding areas
  • Recorded debris that was collected
  • Sorted everything collected for the artist

Volunteer Work

ANIMAL RESCUE FOUNDATION
Chester, MD
02.2014 - 12.2017
  • Walking/playing with dogs and cats
  • Feeding animals
  • Cleaning up messes (poop/pee)
  • Mopping floors
  • Organized/cleaned animals rooms for incoming animals
  • Bathed/groomed animals
  • Cleaning kennels

Education

Associate's degree - Business

Mars Hill University
Mars Hill, NC
05.2021

Highschool - Biomedical Sciences

Kent Island High School
Grasonville, MD
06.2019

Skills

  • Program Administration
  • Inventory Control
  • Decision-Making
  • Project management abilities
  • Purchasing and procurement
  • Team Building/Leadership
  • Cross-functional communications
  • Quality assurance and control
  • Project Leadership
  • Operations Management
  • Document Control
  • Inventory Management
  • Customer Service
  • Microsoft Office Suite expert
  • Restaurant experience
  • Computer skills
  • Microsoft Office
  • Serving Experience
  • Accounting
  • Business analysis
  • Financial concepts
  • Communication skills
  • Microsoft Project
  • Time management
  • Construction management
  • Contracts
  • Project management software
  • Analysis skills
  • Negotiation
  • Cost control
  • HeavyBid
  • OSHA 30
  • Budgeting
  • Construction management software
  • HVAC

Certification

  • CPR
  • OSHA 30, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Assessments

  • Work style: Reliability, Advanced, 11/01/21
  • Sales skills, Advanced, 08/01/24
  • Administrative assistant/receptionist, Advanced, 11/01/21
  • Attention to detail, Advanced, 11/01/21
  • Call center customer service, Advance, 11/01/21

Languages

  • English, Expert
  • Spanish, Beginner

Volunteer Experience

ANIMAL RESCUE FOUNDATION, Chester, MD, 02/01/14, 12/31/17, Walking/playing with dogs and cats, Feeding animals, Cleaning up messes (poop/pee), Mopping floors, Organized/cleaned animals rooms for incoming animals, Bathed/groomed animals, Cleaning kennels

Affiliations

  • Events Coordinator (Chesapeake Bartending and Events)

Accomplishments

  • Student Government Association
  • AP Student

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Operations Manager

Eastcomm Ltd
01.2023 - Current

Office Administrator

Island LawnCare
11.2021 - 11.2022

Restaurant Server

The Jetty Restaurant and Dock Bar
04.2020 - 10.2022

Restaurant Server

EL JEFE
04.2019 - 08.2019

Internship Student

Kent Island Beach Cleanups
01.2018 - 08.2019

Volunteer Work

ANIMAL RESCUE FOUNDATION
02.2014 - 12.2017

Associate's degree - Business

Mars Hill University

Highschool - Biomedical Sciences

Kent Island High School

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Gabrielle Clark