Gabrielle Clarke
National Guardsman
Roseville,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Military
United States Air National Guard
Mountain View, CA
06.2021 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Coordinate movement of equipment from one military installation to another
- Problem solving skills: Handle any equipment movement complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Customer Service Representative
State Farm
Sacramento, CA
07.2020 - 04.2021
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Establish customer relationships and follow up with customers, as needed.
Medical Assistant
WellSpace Health
Sacramento, CA
04.2019 - 02.2020
- Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
- Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
- Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulation
Education
High School Diploma -
Oakmont High School
Roseville, CA 03.2016 - 06.2017
Skills
Customer service
Timeline
Military
United States Air National Guard
06.2021 - Current
Customer Service Representative
State Farm
07.2020 - 04.2021
Medical Assistant
WellSpace Health
04.2019 - 02.2020
High School Diploma -
Oakmont High School
03.2016 - 06.2017
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