Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gabrielle Cochrun

San Marcos,Texas

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Overnight Sales Associate

7-eleven
01.2024 - 09.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Telephone Interviewer

Reconnaissance Market Research
12.2023 - 01.2024
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Gathered data and insights from participants during telephone interviews.
  • Documented records of call information.
  • Administered phone interviews to survey participants.

Supervisor

Original Penguin
07.2023 - 12.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Sales Associate

Carters Oshkosh
03.2023 - 07.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Fulfillment Center Associate

Amazon
01.2022 - 03.2022
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Received new stock and input values into computer system.
  • Recorded daily activities for inventory control.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Groundskeeper

Shippy Property Management
09.2021 - 11.2021
  • Used trimmers for grounds maintenance, brush clearing and thinning.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Prepared soil for planting and sowing.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed debris and waste from outdoor areas.
  • Coordinated with other landscaping professionals to improve outdoor areas.

Prep Cook

Grins Restaurant
07.2019 - 08.2021
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Retail Keyholder

Stoneface Smokeshop
01.2020 - 03.2021
  • Stored security alarm codes and keys and made routine code changes.
  • Opened and closed store at proper times for reliable services.
  • Assisted store cashiers during peak sales times.
  • Utilized product information to educate customers and assist in product selections.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.

Dish Machine Operator

IHOP
04.2019 - 06.2019
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

Customer Assistant

Hanes Brand
05.2018 - 04.2019
  • Performed cash and card transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Office Assistant

Flooring Dr, LLC
04.2017 - 05.2018
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Edited documents to keep company materials free of grammar errors.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Candy Maker

The Fudgery
12.2016 - 04.2017
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Worked in production to improve efficiency.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.
  • Selected correct ingredients and garnishes according to recipe specifications.
  • Monitored food production and quality control to achieve agreed standards.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.

Education

No Degree - Behavioral Sciences

Grand Canyon University
Phoenix, AZ
06.2026

Skills

  • Store maintenance
  • Loss prevention strategies
  • Staff Management
  • Sales Promotions
  • Money Handling
  • Goal-Oriented
  • Quality Control
  • Exceptional time management skills
  • Attention to Detail
  • Workstation Maintenance
  • Following Instructions
  • Highly motivated
  • Cleaning and organization
  • Quick-learning
  • Dependable and reliable

Accomplishments

  • Supervised team of 8 staff members.
  • Prepared an average of 20 menu items per shift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • NSCS Membership, Grand Canyon University, Issued March 2023 (Credential ID: c1cfd47d-6ae0-4d8b-a4f7-c0a9331ae4d3)

Timeline

Overnight Sales Associate

7-eleven
01.2024 - 09.2024

Telephone Interviewer

Reconnaissance Market Research
12.2023 - 01.2024

Supervisor

Original Penguin
07.2023 - 12.2023

Sales Associate

Carters Oshkosh
03.2023 - 07.2023

Fulfillment Center Associate

Amazon
01.2022 - 03.2022

Groundskeeper

Shippy Property Management
09.2021 - 11.2021

Retail Keyholder

Stoneface Smokeshop
01.2020 - 03.2021

Prep Cook

Grins Restaurant
07.2019 - 08.2021

Dish Machine Operator

IHOP
04.2019 - 06.2019

Customer Assistant

Hanes Brand
05.2018 - 04.2019

Office Assistant

Flooring Dr, LLC
04.2017 - 05.2018

Candy Maker

The Fudgery
12.2016 - 04.2017

No Degree - Behavioral Sciences

Grand Canyon University

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Gabrielle Cochrun