Gabrielle Coleman

- Led end-to-end customer success strategy for enterprise clients, achieving 95% retention rate through strategic relationship management and value-driven outcomes
- Designed and implemented client onboarding processes, reducing time-to-value by 40% while maintaining high satisfaction scores
- Developed and executed data-driven success metrics using CRM tools and analytics, enabling proactive issue resolution and strategic growth opportunities.
- Built and maintained strategic relationships with multiple third-party vendors, Founders, and executives
- Created scalable customer success processes and documentation, supporting business growth while maintaining service quality
- Utilized advanced reporting and analytics in Salesforce to track client health metrics and drive strategic decision-making

- Managed portfolio of enterprise clients with complex financial product implementations and integrations
- Developed and executed strategic account plans, resulting in 25% year-over-year growth in portfolio value
- Led client onboarding and implementation projects, ensuring alignment with business objectives and successful product adoption
- Collaborated with internal teams to resolve technical challenges and enhance client experience
- Implemented data-driven approach to track and improve client success metrics, leading to 90% satisfaction rate
- Created and delivered stakeholder training programs, improving product adoption rates by 35%