Gabrielle Coleman

• Spearheaded full-cycle sales for mid-market accounts, acquiring new logos through outbound prospecting.
• Negotiated favorable pricing and contract terms while ensuring accurate margin forecasts for multi-year agreements.
• Crafted value-driven proposals and ROI business cases aligned with client priorities.
• Developed and maintained a self-sourced pipeline using targeted account research and stakeholder engagement.

• Managed 40 key accounts, achieving 102% NRR in the first year and 153% NRR before lay off.
• Led cross-functional teams to execute strategic account plans, resulting in a 50% increase in account value through upsell and cross-sell opportunities.
• Implemented strategic account plans, increasing account value by 50%.
• Led ZeroFox Business Reviews, improving service quality and NRR.
• Managed client churn risk and ensured seamless service delivery.
• Collaborated with internal teams to create tailored client solutions.

• Achieved 100% renewal goals, recognized for excellence.
• Managed key accounts, boosting client satisfaction and revenue growth.
• Implemented strategic plans, identifying upsell opportunities.
• Conducted reviews to gather feedback, enhancing service retention.
• Developed a playbook, reducing onboarding time significantly.

Conducted supply chain research and tailored logistics solutions, exceeding quotas by 112% in Year 1.

Collaborated with teams to create seamless customer experiences, earning 'Most Positive Person' award.

Coordinated efforts across teams to improve customer satisfaction and achieve high retention rates.

Implemented effective logistics solutions, driving operational efficiency and customer loyalty.

Managed accounts to drive revenue growth, consistently exceeding sales targets.

• Qualified potential customers, boosting sales pipeline and revenue growth.
• Built client relationships, ensuring long-term partnerships and team success.
• Collaborated with teams to align sales strategies, mentoring new hires.