To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Medical Floater
MSPB
11.2023 - Current
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected deposits, fees, and payments.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Organized and maintained files and records to ensure up-to-date documentation.
Tracked important information in Athena health, EMR, spreadsheets and ran reports or generated graphs using data.
Oriented and trained new staff on proper procedures and policies.
Supported nursing staff in administering medications, monitoring vitals, and maintaining detailed patient records to ensure proper care.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Patient Care Coordinator
ENT And Allergy Associates
11.2021 - 11.2023
Greeted and assisted patients with check in and out procedures
Identified insurance payment sources and listed payers in proper sequences to establish chain of payment
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Followed document protocols to safeguard confidentiality of patient records
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Front Desk and Insurance Verification Coordinator
Premier Cosmetic And General Dentistry
07.2019 - 11.2021
Assured timely verification of insurance benefits prior to patient procedures or appointments
Offer office information, answer questions and direct calls to appropriate staff, as well as scheduling
Obtained payments from patients scanned identification and insurance cards
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Kept informed of changes in insurance regulations and policies, ensuring that all verification procedures remained compliant and uptodate.
Expedited claim approvals with thorough pre-authorization submissions and diligent followups.
Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and assisting colleagues when needed.