Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Gabrielle Cox

Summary

Energetic and experienced worker offering expertise in customer service, team-work, and hospitality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Hostess

The Famous Steakhouse
08.2023 - 10.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Hostess

North Italia
04.2023 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Lead Hostess

North Italia
07.2022 - 02.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Office Assistant

Ibex
01.2016 - 07.2018
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled meetings and appointments.

Hostess

MidiCi The Neapolitan Pizza
05.2017 - 01.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Hostess/Restaurant Busser

Pegasus Restaurant
07.2016 - 12.2016
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Trained new staff in bussing and cleaning procedures.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Castle Rock, CO
05.2024

Skills

  • Guest Engagement
  • Guest Complaint Resolution
  • Customer Service
  • Group Reservations Management
  • Organizing and Categorizing
  • Payroll Processing
  • Payment Processing
  • Clerical Support
  • Experience with Accounts Payable and Office 365
  • Interactive Communication Skills
  • Impression Management

Volunteer Experience

I have volunteered at a number of places for many years. Specifically, I have spent time with people with mental disabilities of all ages ranging from the elderly to children in pre-school. These experiences have greatly enhanced my people-skills, attention to detail, and ability to communicate effectively with anyone.

Timeline

Hostess

The Famous Steakhouse
08.2023 - 10.2023

Hostess

North Italia
04.2023 - 08.2023

Lead Hostess

North Italia
07.2022 - 02.2023

Hostess

MidiCi The Neapolitan Pizza
05.2017 - 01.2018

Hostess/Restaurant Busser

Pegasus Restaurant
07.2016 - 12.2016

Office Assistant

Ibex
01.2016 - 07.2018

Bachelor of Arts - Psychology

Southern New Hampshire University

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Gabrielle Cox