Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabrielle Cruse

Winston-Salem,NC

Summary

Proven to enhance patient recovery at Ortho Carolina through meticulous postoperative education and insurance navigation, I excel in fast-paced settings, demonstrating exceptional teamwork, problem-solving, and administrative proficiency. My dedication to patient care and ability to swiftly adapt to new challenges underscore my commitment to healthcare excellence.

Overview

1
1
Certification

Work History

Intern

Ortho Carolina
10.2024 - 11.2024
  • Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
  • Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
  • Adhered strictly to HIPAA guidelines in all interactions with patients, protecting their privacy rights.
  • Maintained clean and safe environment to promote patient safety and comfort.

Intern

Atrium Health Internal Medicine at Highland Oaks
08.2024 - 10.2024
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient spirometry.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Diploma - Certified Medical Assisting

Forsyth Technical Community College
Winston-Salem, NC
12-2024

High School Diploma -

Patuxent High School
Lusby, MD
06-2011

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Team collaboration
  • Attention to detail
  • Professionalism and etiquette
  • Initiative
  • Administrative tasks
  • Scheduling
  • Telephone etiquette
  • Recordkeeping
  • Supply restocking
  • Clerical support
  • Decision-making
  • Multitasking

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA). Will take the CMA EXAM December 2024 -January 2025.
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Intern

Ortho Carolina
10.2024 - 11.2024

Intern

Atrium Health Internal Medicine at Highland Oaks
08.2024 - 10.2024

Diploma - Certified Medical Assisting

Forsyth Technical Community College

High School Diploma -

Patuxent High School

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Gabrielle Cruse