GABRIELLE C TERRY
Montclair,NJ
Overview
12
12
years of professional experience
Work History
SNAP Navigator Manager
Robert Wood Johnson Barnabas Health Corporate
11.2024 - Current
- Lead and manage a team of 12 SNAP Navigators across multiple acute care facilities, enhancing access to Supplemental Nutrition Assistance Program (SNAP) resources for vulnerable populations.
- Oversee day-to-day operations and ensure effective implementation of SNAP application assistance, resulting in increased enrollment and support for individuals facing food insecurity.
- Coordinate outreach efforts, strategically identifying and participating in community events to raise awareness of SNAP services and promote healthy food access.
- Foster partnerships with local food pantries and wellness organizations, enhancing the network of resources available to clients and broadening the impact of initiatives addressing food insecurity.
- Develop training programs and provide ongoing support to SNAP Navigators, ensuring consistent service delivery and adherence to best practices in client engagement and application processes.
- Utilize data analysis to track access to services and outcomes, identifying trends in food insecurity within the community and adapting strategies accordingly.
- Advocate for policy changes and resource allocation to strengthen the SNAP program and address the comprehensive needs of individuals and families facing food insecurity.
Patient Navigator
Newark Beth Israel Medical Center
08.2023 - 11.2024
- Conduct visits with postpartum mothers on the unit to ensure they receive appropriate follow-up care.
- Acted as a liaison between the women's health center and OB/GYN residents, facilitating access and ensuring seamless follow-up care for patients.
- Assist patients in accessing support services, including financial assistance, transportation options, and community resources.
- Collaborate with healthcare providers, specialists, and other staff to facilitate smooth transitions of care and ensure continuity of services tailored to women's health needs.
- Maintain accurate records of patient interactions, care plans, and follow-up activities to track patient progress and outcomes.
- Provide culturally and linguistically appropriate support to diverse patient populations, respecting individual values and preferences.
Project Coordinator
Newark Beth Israel Medical Center
06.2019 - 01.2023
- Enroll eligible patients referred by their healthcare provider and gather important information to onboard the patients and properly set expectations for care coordination services.
- Perform accurate and timely data entry.
- Direct patient inquiries to appropriate clinical staff.
- Act as a guardian of high-quality medical data and have concrete knowledge of state and federal guidelines for the Health Insurance Portability and Accountability Act (HIPAA) and other privacy standards.
- Consistently provides comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically appropriate care coordination and team based care to patients.
- Participate in quality improvement initiatives, tracking and reporting strategic metrics and implementation of best practices to improve outcomes and utilization of health care resources.
- Organize monthly and quarterly meetings with appropriate personnel to ensure metric goals are met.
Patient Service Representative
Clara Maass Medical Center; Center for Breast Health and Disease Management
12.2016 - 01.2019
- Created organizational tools to enhance a growing practice.
- Served as a conduit that expedites information between the doctor, patient and other facilities.
- Designed forms to support a growing patient base and heighten patient satisfaction.
- Responsible for all front desk functions to ensure effective customer service.
In-Home Caregiver
08.2015 - 12.2016
- Delivered 24-hour home care to a double lung transplant recipient.
- Developed and executed strategic pre & post care plans to ensure minimal disruptions in patient’s recovery.
- Collaborated with medical support staff to design a customized treatment plan.
- Administered blood pressure, blood sugar, and temperature daily.
- Served as Patient Liaison for Newark Beth Israel Medical Center Lung Transplant Staff.
Dental Patient Care Coordinator
Comprehensive Community Health Center
10.2014 - 08.2015
- Proactively supported patients in understanding individual policies in order to expedite patient care services.
- Advocated for patient care by following up insurance companies, surveying patients and implementing feedback.
- Executed patient registration, insurance verification, account management, treatment authorization.
- Effectively communicated scheduling updates, opportunities, confirmations and changes.
- Gathered patient’s demographic and insurance information to ensure alignment in billing processes.
Patient Navigator
The Jewish Renaissance Medical Center
09.2013 - 08.2014
- Enrolled over 200 people in qualified health plans through the Health Insurance Marketplace.
- Organized outreach events to spread education on the Affordable Care Act; partnered with Enroll America.
- Referred patients to appropriate health care services or resources that the medical center provided.
- Assisted in collection of all non-clinical data for registration activities.
- Billed for medical and all commercial carriers.
Education
Bachelor’s - Healthcare Administration
University of Arizona Global Campus
01.2025
Skills
- Bi-lingual: English & Spanish
- Computer Skills: EPIC, Cerner Practice Management, Powerworks, Navinet, New Jersey Medicaid Management Information Systems, Dentrix, E-medsys, MS Office Suite
Timeline
SNAP Navigator Manager
Robert Wood Johnson Barnabas Health Corporate
11.2024 - Current
Patient Navigator
Newark Beth Israel Medical Center
08.2023 - 11.2024
Project Coordinator
Newark Beth Israel Medical Center
06.2019 - 01.2023
Patient Service Representative
Clara Maass Medical Center; Center for Breast Health and Disease Management
12.2016 - 01.2019
In-Home Caregiver
08.2015 - 12.2016
Dental Patient Care Coordinator
Comprehensive Community Health Center
10.2014 - 08.2015
Patient Navigator
The Jewish Renaissance Medical Center
09.2013 - 08.2014
Bachelor’s - Healthcare Administration
University of Arizona Global Campus
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