Gabrielle Cuevas
Ontario,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the mental health industry and sport industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MarSell Wellness Center
10.2022 - Current
- Was promoted from Secretary to Administrative Assistant
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Help create a training guide for routine data entry
Safe Care Provider
MarSell Wellness Center
10.2022 - Current
- Advocated for children by facilitating video sessions to maximize safety and well-being of child.
- Conducted mandatory job training and life skill classes to assist parents receiving specific benefits.
- Assisted families in developing problem-solving by providing advise and resources
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Pitching Coach
Self-employeed
06.2022 - Current
- Encourage players to build confidence
- Set up drills outside to build players strength and stamina
- Create game like situations to prepare for games
- Teaching strategic pitching forms
- Individual accommodations for essential functions/mechanics
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper mechanics.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Crew Member
Chipotle
06.2022 - 07.2022
- Working under pressure and fast paced environment
- Greeting and serving customers their food
- Lift 30lbs objects
- Working and communicating among crew members
- Maintain cleanliness along food station
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Coordinator
Middle Tyger YMCA
02.2022 - 05.2022
- Ensure all children were accounted for
- Plan fun educational activities
- Ensured the afterschool schedule was on time
- Help students with homework challenges
- Set-up and cleaned the facility
- Diffused behavioral outburst
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed behavior reports
- Refereed YMCA soccer games on weekends
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Front Desk/Salesman
Chesapeake Health and Fitness Club
08.2020 - 01.2021
- Safely demonstrated how to properly use gym equipment
- Resolved customer complaints
- Sold merchandise, products, contracts, handled checks and cash
- Proficient in using computer systems
- Provided back-up supervision of the gym and independently managed the establishment when manager/owner was not present
- Re-organized, and maintained the cleanliness of the gym, machines, equipment, restrooms, etc.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Runner/Server
Flock Shop
03.2020 - 03.2020
- Catered to customers who requested help
- Bussed tables to prepare for the next set of customers
- Restocked condiments and utensils to continue service
- Took orders for customers
- Delivered correct food items to tables according to order documentation.
- Ran errands for various employees throughout company.
- Maintained speed of service for food orders while minimizing errors and complaints.
Tanning Consultant/Salesman
Palm Beach Tan
06.2020 - 07.2020
- Informed and demonstrated how to use tanning equipment to new clients.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Recommended and sold tanning products to customers
- Educated clients on health and safety of tanning facilities and procedures.
Division II Athlete
NCAA, Converse University
08.2018 - 01.2020
- Dedicated approximately 15 hours a week during the fall to prepare, condition, and scrimmage while maintaining a full course load
- Dedicated approximately 20 hours a week during the spring to train, practice, travel, and play tournaments while maintaining a full course load
- Host overnight stays for prospective student-athletes
- Volunteer for various community programs with teammates
Education
Bachelor of Arts - Child And Family Studies
Converse University
Spartanburg, SC05.2022
High School Diploma - Accounting and Finance Career
Northern High School
Owings, MD06.2018
Skills
- Multitasking and Time Management
- Issue Response and Resolution
- Bilingual in Spanish and English
- Staff Orientation and Training
- Schedule Management
- Networking with Staff
- Team Collaborating
- Microsoft
Certification
- Safe Care Provider, MarSell Wellness Center - June 2023
Timeline
Administrative Assistant
MarSell Wellness Center
10.2022 - Current
Safe Care Provider
MarSell Wellness Center
10.2022 - Current
Pitching Coach
Self-employeed
06.2022 - Current
Crew Member
Chipotle
06.2022 - 07.2022
Coordinator
Middle Tyger YMCA
02.2022 - 05.2022
Front Desk/Salesman
Chesapeake Health and Fitness Club
08.2020 - 01.2021
Tanning Consultant/Salesman
Palm Beach Tan
06.2020 - 07.2020
Runner/Server
Flock Shop
03.2020 - 03.2020
Division II Athlete
NCAA, Converse University
08.2018 - 01.2020
Bachelor of Arts - Child And Family Studies
Converse University
High School Diploma - Accounting and Finance Career
Northern High School
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