Gabrielle Danielson
Healthcare Administration
Davenport,IA
Summary
Experienced professional with a diverse background in patient care, retail, and customer service. Skilled at providing accurate data for patient reimbursement while adhering to policies and guidelines to ensure top-quality service. Committed to maintaining patient privacy and safety, holding certifications in First Aid, CPR, and AED from the American Red Cross. Recognized for academic achievements and interpersonal communication abilities, known for making informed decisions and exceeding expectations. Proficient in Microsoft Office with demonstrated strengths in patient interaction and administrative tasks. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Vera French Community Mental Health Center
11.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand clinical policies and procedures.
Registered Behavior Technician
Axis Therapy Centers
04.2024 - 10.2024
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Worked as part of collaborative team to address changing needs of children and families.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
Registered Behavior Technician
Lighthouse Autism Center
01.2024 - 04.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Childcare Provider
Ankeny Lil Tots Learning Academy
10.2020 - 12.2023
- Support emotional and social development of the children while encouraging understanding of others and positive self-concepts.
- Establish and document lesson plans with objectives, maintain online records of daily activities, and maintain a safe play area.
- Provide activities and opportunities that encourage curiosity, exploration, and formulation of problem-solving skills.
- Communicate with children, peers, instructors, management, and parents to promote learning and ensure smooth operations.
- Keep records on individual children, regarding information about activities, meals served, and medications administered.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Housekeeper
Sunny View Care Center
02.2020 - 10.2020
- Company Overview: Nursing Home and Rehabilitation Center
- Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.
- Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors.
- Adhered to expected health standards and followed procedure to maintain health and cleanliness standards.
- Followed company policies and adhered to procedures and maintained high level of cleanliness and organization.
- Nursing Home and Rehabilitation Center
Home Health Aide
Vibrant Homecare
02.2020 - 03.2020
- Maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living-personal hygiene, mobility, and feeding.
- Handled light housekeeping duties, prepared meals, and ran errands.
- Documented patient condition and activities and any changes to patient care plan.
- Ensured confidentiality and privacy standards of protected health information.
Retail Grocery Picker/Customer Service
Walmart
11.2018 - 02.2020
- Located items needed for online order, pulled products, and checked order for accuracy.
- Worked efficiently to meet metrics, organized orders, and replace items when out-of-stock.
- Proceeded payment when customers picking up order and loaded groceries into customers cars.
- Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.
- Worked and communicated effectively in order to meet deadlines and solve problems.
Retail Cashier/Customer Service
Hy-Vee
05.2017 - 08.2018
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Maintained awareness of promotions and resolved customer complaints, problems, and concerns.
- Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.
- Stocked shelves and kept work area clean and organized.
- Worked as part of a team and interacted with diverse customers and staff members.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2023
Diploma - undefined
Moline High School
01.2018
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Bachelor of Arts - Healthcare Administration
University Of Arizona Global Campus
Chandler, AZ01-2027
Skills
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS CPT)
- Workers Compensation
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBS
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Medical Office Procedures
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Scheduling
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
- Customer service
- Appointment scheduling
- Patient intake
- Payment collection
- Office administration
- Data entry proficiency
- Document filing
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Appointment reminders
- Problem-solving
- Multitasking and organization
- Money handling
- Punctual and hardworking
- Patient identity verification
- Policy understanding
Key Qualifications
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS CPT)
- Workers Compensation
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBS
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Medical Office Procedures
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Scheduling
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
Timeline
Patient Service Representative
Vera French Community Mental Health Center
11.2024 - Current
Registered Behavior Technician
Axis Therapy Centers
04.2024 - 10.2024
Registered Behavior Technician
Lighthouse Autism Center
01.2024 - 04.2024
Childcare Provider
Ankeny Lil Tots Learning Academy
10.2020 - 12.2023
Housekeeper
Sunny View Care Center
02.2020 - 10.2020
Home Health Aide
Vibrant Homecare
02.2020 - 03.2020
Retail Grocery Picker/Customer Service
Walmart
11.2018 - 02.2020
Retail Cashier/Customer Service
Hy-Vee
05.2017 - 08.2018
Diploma - undefined
Moline High School
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Bachelor of Arts - Healthcare Administration
University Of Arizona Global Campus
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