Customer Service Representative
ACM Movie Theater
08.2022 - 01.2023
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepped food items for later use to save staff time during busy hours.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Consistently provided friendly service to promote better customer engagement.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Examined trays to check contents for required items and complete orders.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Routinely moved and stocked food products weighing up to Number pounds.
- Prepared all food orders within Number minute timeframe.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Handled customer inquiries and suggestions courteously and professionally.
