Gabrielle Dees
Tampa, Florida,Florida
Summary
Positive and upbeat Guest Arrival Ambassador, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
5
5
years of professional experience
Work History
Guest Arrival
SeaWorld Parks and Entertainment
Tampa, Florida
08.2023 - Current
- Enhanced guest satisfaction by providing personalized assistance upon arrival and throughout their stay
- Provided warm welcomes and farewells, creating memorable moments for guests during their visit
- Identified opportunities for upselling or promoting additional services to enhance guest experiences while increasing revenue generation
- Assisted customers with returns, refunds, and resolving transaction issues
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Updated account information to maintain customer records
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Communicated with team members using hand signals and radios.
Attractions
Walt Disney World Company
Orlando, Florida
06.2021 - 03.2023
- Operated 4 attractions (The Barnstormer, Dumbo the Flying Elephant, Muppet-Vision 3D, and Under the Sea- Journey of the Little Mermaid)
- Coordinated with maintenance teams to address any technical issues promptly, reducing ride closures and wait times
- Implemented improvements in ride procedures, streamlining processes and increasing overall guest satisfaction rates
- Achieved consistently high attendance numbers at attractions through diligent supervision of queue management practices
- Ensured strict adherence to safety protocols across all attractions, minimizing accidents or injuries among both guests and employees
- Managed daily operations of attractions, ensuring smooth functioning and minimal downtime
- Boosted operational efficiency by monitoring staff performance closely and providing constructive feedback regularly
- Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations
- Mentored new employees, sharing valuable knowledge about park operations and fostering strong teamwork within the department.
Guest Arrival
Adventure Island Tampa Bay
Tampa, Florida
02.2021 - 06.2021
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team
- Resolved customer complaints promptly and professionally, maintaining positive guest relations
- Developed strong guest relationships, resulting in repeat business and increased loyalty to the brand
- Promoted positive guest relations through proactive communication and attentive service
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards
- Addressed customer concerns and resolved issues, resulting in improved guest relations
- Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
Teaching Assistant
WEE world at Mission Hill Preschool
Tampa, Florida
08.2020 - 02.2021
- Supported classroom maintenance and upkeep, organizing books and materials
- Supported classroom activities, tutoring, and reviewing work
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Attractions operator
Sea World Parks and Entertainment, Busch Gardens Tampa Bay
Tampa, Florida
04.2019 - 08.2020
- Operated 9 rides (Air Grover, Big Bird's Whirly Birdie, Cookie Monster Canopy Crawl, Cookie Monster Cloud Bounce, Elmo's Safari, Rosita's Djembe Fly Away, Snuffy Elephant Romp, The Count's Zambezi Rally, and Zoe-Patra and the Hippos of the Nile)
- Communicated ride safety instructions clearly to visitors
- Conducted pre-opening and closing tasks and inspections
- Championed a culture of learning within the organization by exhibiting enthusiasm, expertise, and dedication to ongoing professional development for both self and others
- Increased overall team efficiency by conducting regular assessments of employee competencies and providing targeted coaching to address gaps in knowledge or skills
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Education
GED -
Chamberlain High School GED program
04.2017
Skills
- Problem Solving
- Organization Skills
- Compassion
- Operational Efficiency
- Customer Service
Awards
- Turnaround Achievement Award 2014
- Cast member of the month February 2023
Timeline
Guest Arrival
SeaWorld Parks and Entertainment
08.2023 - Current
Attractions
Walt Disney World Company
06.2021 - 03.2023
Guest Arrival
Adventure Island Tampa Bay
02.2021 - 06.2021
Teaching Assistant
WEE world at Mission Hill Preschool
08.2020 - 02.2021
Attractions operator
Sea World Parks and Entertainment, Busch Gardens Tampa Bay
04.2019 - 08.2020
GED -
Chamberlain High School GED program
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