Gabrielle DeGross
Baltimore,MD
Summary
Dynamic, results-oriented professional with extensive leadership experience in retail, logistics, and customer service sectors. Expertise in team management, sales optimization, and operational efficiency has consistently enhanced customer satisfaction and driven significant revenue growth. Committed to enhancing collaborative team environments while achieving and promoting positive sales targets, with a strong a strong passion on training, inventory management, and cross-functional collaboration. Eager to leverage these skills in a challenging role that aligns with organizational goals and promotes team success.
Overview
12
12
years of professional experience
Work History
Amazon Warehouse Packer
Amazon
Sparrows Point, MD
07.2024 - Current
- Managed high-volume order fulfillment by accurately picking, packing, and preparing customer orders in a fast-paced environment.
- Utilized electronic inventory software to maintain accuracy in labeling and routing of packages for optimal delivery performance.
- Maintained exceptional productivity, quality, and safety standards to support operational excellence and regulatory compliance.
- Coordinated efforts with team members and supervisors to surpass daily performance goals and tackle operational obstacles.
- Coordinated efforts across teams to enhance efficiency in stowing, receiving, and sorting operations during high-demand intervals.
- Ensured reliability and dedication through consistent perfect attendance during full-time schedule of 40 hours weekly.
- Oversaw packaging machinery functions, ensuring accuracy and efficiency in product handling processes.
- Managed inventory control systems to maintain efficient stock levels and enhance resource utilization.
PSE Distribution and Retail Clerk
United States Postal Service
Middle River, MD
09.2023 - 07.2024
- Organized and managed mail sorting and processing operations by zip code to adhere to USPS delivery schedules.
- Ensured customer satisfaction through effective assistance with postage purchases, package shipments, and resolving inquiries.
- Systematically organized and updated documentation of mail transactions to facilitate effective record-keeping and retrieval.
- Monitored and enforced federal security protocols and safety regulations to ensure operational security and safety.
- Committed to a full-time schedule of 40 hours per week to ensure operational efficiency.
- Managed customer transaction processing with precision, contributing to overall operational efficiency.
- Monitored and organized inventory levels to support seamless supply chain operations.
Assistant Manager
Jos A. Bank
Columbia, MD
05.2022 - 06.2023
- Directed daily store operations, including sales performance, inventory control, and customer service resolution.
- Implemented employee scheduling using PeopleSoft for efficient resource allocation.
- Increased sales through personalized product recommendation strategies and client engagement.
- Utilized data analytics to improve cost control and operational efficiency.
- Operated POS systems accurately; managed cash handling, register reconciliation, and opening/closing procedures.
- Hours per week: 40 (Full-time)
- Led team in achieving sales goals through effective training and mentorship.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Coordinated staff schedules to ensure optimal coverage during peak business hours.
- Maintained great customer service with valued customers which also impacted sales positively
- Securely open and close the store daily during scheduled hours
Pick Learning Ambassador
Amazon
Baltimore, MD
10.2020 - 05.2022
- Delivered engaging onboarding and training sessions for new hires through the use of interactive tools and online modules, ensuring effective knowledge transfer.
- Guided fulfillment operations towards a high-performance culture by implementing leadership initiatives and mentorship programs.
- Developed and executed comprehensive picking strategies to optimize accuracy and productivity.
- Coordinated efforts with cross-functional teams to ensure timely order fulfillment and meet operational objectives.
- Streamlined supply order preparation and processing procedures to ensure rapid and precise fulfillment.
- Performed thorough quality control inspections to guarantee adherence to established product standards.
- Ensured cleanliness and organization of work environment to enhance safety and operational efficiency.
- Committed to a full-time schedule of 40 hours per week to ensure operational efficiency.
- Developed and facilitated targeted learning sessions to improve employee knowledge retention and participation.
- Created comprehensive training resources to facilitate effective onboarding and ongoing employee development.
Certified Nursing Assistant
FutureCare
Baltimore, MD
09.2019 - 10.2020
- Assisted patients with essential daily living tasks, ensuring dignity and quality of life.
- Collaborated with nursing team to ensure effective resident care, focusing on mobility assistance, hygiene maintenance, and feeding support.
- Documented and analyzed vital signs, relaying critical information to nursing staff for timely medical interventions.
- Dedicated 40 hours weekly to full-time responsibilities.
- Collaborated with nursing staff to perform precise medical procedures and administer medications as instructed.
Event Security
S.A.F.E. Management
Baltimore, MD
01.2014 - 09.2019
- Monitored and regulated access points to maintain order and enhance attendee experience during significant public events.
- Coordinated efforts with law enforcement and supervisors to address and resolve incidents promptly.
- Ensured exceptional guest service while fostering a secure and inviting environment.
- Adjusted availability to meet varying weekly hours in part-time and seasonal roles.
- Coordinated special event security operations, ensuring appropriate staffing levels and adequate protection measures were in place.
Education
Bachelor of Science - Business
Virginia Wesleyan University
Virginia Beach, VA05-2013
High School Diploma -
Western High School
Baltimore, MD05-2013
Skills
- Consistently punctual
- Detail-oriented approach
- Cross-functional teamwork
- Packaging development experience
- Customer service
- Cash management
- Retail store operations
- Inventory management
- Quality patient care
- HIPAA regulations adherence
- Fundamental life support
SUMMARY OF QUALIFICATIONS
- Proven leadership and management experience, with a successful track record in supervisory roles across retail, logistics, and customer service environments, consistently driving team performance and operational efficiency.
- Strong background in sales, inventory management, and customer service, with a demonstrated ability to enhance customer satisfaction, resolve issues promptly, and contribute to revenue growth.
- Skilled in training and team development, leveraging excellent communication and problem-solving abilities to mentor new hires, lead process improvements, and foster high-performing teams.
- Versatile and adaptable professional with cross-industry experience in administrative support, security, healthcare, and retail operations, consistently maintaining compliance with safety and organizational standards.
Timeline
Amazon Warehouse Packer
Amazon
07.2024 - Current
PSE Distribution and Retail Clerk
United States Postal Service
09.2023 - 07.2024
Assistant Manager
Jos A. Bank
05.2022 - 06.2023
Pick Learning Ambassador
Amazon
10.2020 - 05.2022
Certified Nursing Assistant
FutureCare
09.2019 - 10.2020
Event Security
S.A.F.E. Management
01.2014 - 09.2019
Bachelor of Science - Business
Virginia Wesleyan University
High School Diploma -
Western High School