GABRIELLE DESHOTEL
Houston,TX
Summary
Dedicated service technician with proven skills in customer relationship management, technical troubleshooting, and effective communication. Committed to exceeding customer satisfaction through creative problem-solving and efficient time management.
Overview
11
11
years of professional experience
Work History
Service Technician
Stericycle
Houston, Texas
09.2024 - Current
- Collaborated with team members to complete projects efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Housekeeper
Houston Methodist
Houston, Texas
07.2018 - 07.2024
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Customer Service Representative
A1 Personnel
Houston, Texas
07.2017 - 06.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Toll Collector
Resource Staffing Services
Houston, Texas
02.2014 - 07.2017
- Maintained accurate records of transactions and cash balances.
- Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.
- Assisted in resolving customer complaints in a timely fashion.
- Trained new employees on procedures associated with toll collection duties.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Processed toll payments and issued accurate receipts to motorists.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Gulfshores Academy
Houston, TX05-2004
Business Administration
Texas Southern University
Houston, TXSkills
- Technical troubleshooting
- Equipment maintenance
- Safety compliance
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Conflict resolution
- Service excellence
- Incident reporting
- Work with minimal supervision
- Verbal and written communication
- Customer service
Timeline
Service Technician
Stericycle
09.2024 - Current
Housekeeper
Houston Methodist
07.2018 - 07.2024
Customer Service Representative
A1 Personnel
07.2017 - 06.2018
Toll Collector
Resource Staffing Services
02.2014 - 07.2017
High School Diploma -
Gulfshores Academy
Business Administration
Texas Southern University
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