Gabrielle Diaz
Opa Locka,FL
Summary
Detail-oriented and analytical healthcare professional with proven experience in provider data accuracy, regulatory compliance, and administrative support across healthcare systems. Proficient in coordinating data entry, reporting, and supporting audit readiness. Bilingual and currently pursuing a Master's in Health Services Administration to strengthen operational and leadership capabilities.
Knowledgeable Safety Specialist well-versed in developing and managing safety procedures in healthcare environments. Focused on maximizing worker safety with a hands-on and proactive approach. Desiring a new professional challenge with Pediatric Healthcare.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Improvement & Safety Specialist
Citrus Health Network, Inc.
11.2024 - Current
- Maintain provider records and documentation in line with regulatory and accreditation standards.
- Collaborate cross-functionally to ensure provider data integrity and resolve discrepancies in reports.
- Assist with audit preparation and ensure timeliness of documentation for inspections.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Administrative Assistant / Data Clerk
Citrus Health Network – Early Childhood Development
05.2023 - 07.2024
- Supported regular internal audits by maintaining organized electronic and physical records.
- Collaborated with managers to streamline documentation processes and improve reporting accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Clerical Assistant
B & V Thera-Pro Associates Corp.
12.2021 - 08.2023
- Assisted in maintaining up-to-date client records, ensuring HIPAA compliance.
- Coordinated data entry and supported daily administrative functions.
Summer Camp Counselor & After-Care Teacher
LagoMar Preschool 1
05.2021 - 12.2021
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Master of Health Services Administration - Health Services Administration
Florida International University
Miami, FL08.2026
Bachelor of Health Services Administration - undefined
Florida International University
08.2023
Skills
- Operational Safety Compliance & Auditing Techniques
- Workplace inspections & Hazard Identification
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- 4 years of Customer Service in Healthcare
- Provider Data Management & Documentation
- Compliance Monitoring & Quality Improvement
- Cross-functional Team Coordination & Collaboration
- Internal Audit Support & Regulatory Readiness
- Bilingual – English & Spanish
- Data Entry, Reporting, and Analysis
- Organizational & Time Management Skills
Accomplishments
- Achieved 100% Compliance across several programs in Citrus Health Network through effectively helping with Quality & Safety Quarterly Inspections.
- Used Microsoft Excel to record compliance of required trainings for staff.
- Documented and resolved out of compliance findings from our quarterly inspections which led to 100% compliance when funding organizations did their annual inspections.
Certification
- Registered Behavior Technician (RBT)
- DCF Child Care Training
- Microsoft Office Certified (Word, Excel, PowerPoint)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Improvement & Safety Specialist
Citrus Health Network, Inc.
11.2024 - Current
Administrative Assistant / Data Clerk
Citrus Health Network – Early Childhood Development
05.2023 - 07.2024
Clerical Assistant
B & V Thera-Pro Associates Corp.
12.2021 - 08.2023
Summer Camp Counselor & After-Care Teacher
LagoMar Preschool 1
05.2021 - 12.2021
Bachelor of Health Services Administration - undefined
Florida International University
Master of Health Services Administration - Health Services Administration
Florida International University