Hi, I’m
Gabrielle Dinger
Johns Island,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
1
Language
Work History
The Sanctuary Hotel
Club Level Manager
04.2022 - Current
Job overview
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of department and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
The Sanctuary Hotel
Assistant Front Office Manager
06.2021 - 04.2022
Job overview
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Supervised payroll corrections for accuracy and duplications.
- Interacted with customers by phone, email, or in-person to provide information.
The Sanctuary Hotel
Rooms Division Manager in Training
09.2020 - 06.2021
Job overview
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Implemented successful strategies to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
The Sanctuary Hotel
Club Lounge Concierge
06.2020 - 09.2020
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
The Sanctuary Hotel
Guest Service Agent & Concierge
09.2018 - 06.2020
Job overview
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
Kiawah Island Golf Resort
Recreation Intern
05.2018 - 09.2018
Job overview
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
Preswick Glen
Food Service Worker
06.2010 - 12.2016
Job overview
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
SUNY College of Agriculture & Technology At MorrisvilleMorrisville, NY
BBA from Hospitality Administration And Management
05.2018
Mohawk Valley Community CollegeUtica, NY
Associate of Applied Science from Hotel Technology
12.2016
Skills
- Customer Relationship Management
- Business Planning
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Strategic Planning
- Budgeting and Cost Control
- Performance Tracking and Evaluations
- Time Management
- Productivity Performance
- Key Performance Indicators (KPI)
Timeline
Club Level Manager
The Sanctuary Hotel
04.2022 - Current
Assistant Front Office Manager
The Sanctuary Hotel
06.2021 - 04.2022
Rooms Division Manager in Training
The Sanctuary Hotel
09.2020 - 06.2021
Club Lounge Concierge
The Sanctuary Hotel
06.2020 - 09.2020
Guest Service Agent & Concierge
The Sanctuary Hotel
09.2018 - 06.2020
Recreation Intern
Kiawah Island Golf Resort
05.2018 - 09.2018
Food Service Worker
Preswick Glen
06.2010 - 12.2016
SUNY College of Agriculture & Technology At Morrisville
BBA from Hospitality Administration And Management
Mohawk Valley Community College
Associate of Applied Science from Hotel Technology
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