Gabrielle DuBois

Daily responsibilities include:

• Maintains human resources information system and ensures employee files are up to date and accurate.
• Completes background and reference checks to facilitate the hiring and onboarding of employees.
• Completes employee employment verifications and unemployment paperwork prior to hiring or termination.
• Reviews human resources paperwork for accuracy and completeness.
• Proficient in building Employee Files for Compliance and Audit standards.
• Assisted with recruitment process from Talent Analyst when posting job ads.
• Filtering applications, scheduling interviews, completing interview process, and drafting offer letters.
• Helps applicants with hiring process such as pre-employment screening, interviewing, job offer, licensure, reference checks, and screenings
• Implements policies and practices in recruitment, employment law, and selection strategies
• Assists regional Talent Acquisition team with ongoing staffing needs and collaboration
• Represents local branch in job fairs, hiring events, and staffing initiatives
• Maintains up-to-date personnel, medical, I-9, WOTC, and any other employment records
• Conducts periodic audits of employee files

• Assists in the planning of Church services, and works side by side with the Core Leadership Team under The Head Pastors, to carry out church mission.
• Serves weekly in programs such as the TGKids (Children Ministry), First Impression (Connection), and Monthly participation in Outreach service opportunities in our community.
• Provides spiritual care through visitation, counseling, and prayer to over 15-30 students during weekly meetings and check-ins.
• Plans and executes Wednesday Night Service for 30 students weekly. Key responsibilities for Wednesday Nights include; planning in advance for events, communicating with parents, and partnering with Co-Pastor to execute plans effectively.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Passionate about fitness and assisting new, and existing members achieve their goals
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Cold-called leads and closed a large number of new sales over several months.

At Chick-Fil-A, my daily responsibilities include:

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Monitor front and back of store/restaurant for operational efficiency
• Conduct inventory checks and restock supplies monthly as well as place truck orders weekly
• Managed hourly shifts of 20 employees daily, ensuring shift changes, breaks, and overtime guidelines are facilitated in a timely manner.
• Manage petty cash in amounts up to ($1,400) hourly
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based on experience and training.
• Maximized performance by monitoring daily activities and mentoring team members.
• Approved regular payroll submissions for employees.
• Conducted monthly inventories of raw materials and components on work floor.

• Provide exceptional customer service to all incoming clients.
• Increase sales by 10% by incentives to clients with memberships.
• Maintain positive, friendly demeanor at all times.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used internal software to process reservations, check-ins and check-outs.
• Answered guest questions and referred to local points of interest.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Confirmed relevant guest information and payment methods to prevent fraud.

• Build loyal clientele through high-level of customer satisfaction.
• Guide customers through all menus, demonstrating advanced knowledge of specifics
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payments for order totals.
• Worked with different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Sought out ways to go above and beyond job requirements.
• Pursued learning opportunities to advance knowledge and take on leadership position.

• Provide exceptional customer service to all incoming clients
• Generate additional revenue through upselling or add-on package selling
• Diffuse intense customer situations to maintain high-level of satisfaction
• Open and close facilities, following procedural guidelines
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Sorted and counted articles removed from dryers to fold, wrap or hang items.
• Collected soiled linens and clothing and pretreated stains.