Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
AccountManager
Gabrielle Edmond

Gabrielle Edmond

Bentonville,AR

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

14
14
years of professional experience

Work History

Assistant Area Manager

Crumbl Cookies
Bentonville, AR
09.2020 - Current
  • Lead management team of 4 with 132 associates to strive for operational excellence each quarter for 1.5 years.
  • Set aggressive labor and sales targets taking percentage of Labor from 32% to 18% and growing catering from $800 monthly to $5000 or more monthly.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrections maintaining 5 star rating on Google for all locations.
  • Created employee schedules to align coverage with forecasted demands. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast for weeks as big as $75,000.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability. Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Led weekly meetings with staff to review progress, address challenges and drive timely task completion.

Regional Training Manager

Panera Bread
Bentonville , AR
11.2008 - 09.2021
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs for upwards of 200 employees.
  • Coordinated technical training and personal development classes for staff members.
  • Coordinated and prioritized required training courses for all employees.
  • Created in-depth training manual for all employees.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Managed new employee orientation training process for more than 400 employees each year.
  • Conducted training courses and prepared videos for long-term use.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Directed field training to enhance participants' skills.
  • Directed training programs and development paths for managers and supervisors.
  • Delivered new employee onboarding and training sessions via Workday and DocuSign.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Opened 7 different stores with revenue up to $12 million earning excellence in training, learning and development for all locations.

General Manager

Caribou Coffee
Castle Rock, CO
03.2013 - 12.2016
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Purchased adequate quantities of food, beverages, and supplies, taking our waste from 5% to 2.6% with in month.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Set clear expectations and created positive working environment for employees taking turnover rate from 120% to 80% in one year.
  • Orchestrated positive customer experiences by overseeing every area of restaurant operations.

Education

A.B.A - Business Management

PPCC
Colorado Springs, CO
05.2013

Skills

  • Manage Contracts
  • Supply Chain Management
  • Cash Register Operations
  • Document Organization
  • Reviewing Performance
  • Training and Development
  • Schedule Oversight
  • Product and Service Knowledge
  • Motivational Leadership
  • Servsafe certified

Accomplishments

  • Achieved Operational Excellence by completing each quarter in the top 10% company wide with accuracy and efficiency for 8 quarters consecutively.
  • Supervised team of 112 staff members.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"The only constant in life is change."
Heraclitus

Timeline

Assistant Area Manager

Crumbl Cookies
09.2020 - Current

General Manager

Caribou Coffee
03.2013 - 12.2016

Regional Training Manager

Panera Bread
11.2008 - 09.2021

A.B.A - Business Management

PPCC

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Gabrielle Edmond