Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Admin Lead
Oral and Maxillofacial Surgery Associates
01.2024 - Current
Assisted patients with scheduling appointments and providing insurance information via phone.
Helped doctors by performing essential administrative tasks to support daily operations.
Responded to patient inquiries, ensuring clarity and timely assistance.
Managed phone communications to streamline patient interactions and information sharing.
Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service, fostering positive patient experiences.
Assisted with customer requests and answered questions to improve satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Ensured timely completion of routine responsibilities.
Supported colleagues with guidance and resources, contributing to a collaborative and effective work environment.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Waitress
Golden Spoon Cafe
02.2025 - 02.2026
Greeted customers warmly to create a welcoming atmosphere.
Took drink and food orders efficiently to ensure prompt service.
Delivered items accurately to enhance customer satisfaction.
Resolved issues swiftly to maintain service quality.
Managed multiple tables efficiently during peak hours, ensuring timely service and customer satisfaction.
Greeted customers warmly to create a welcoming atmosphere.Took drink and food orders efficiently to ensure prompt service.Delivered items accurately to enhance customer satisfaction.Resolved issues swiftly to maintain service quality.
Collaborated with kitchen staff to ensure timely food delivery.
Personal Care Assistant (PCA)
Oak Park Place
01.2023 - 01.2024
Administered medications and coordinated care according to prescribed treatment plans.
Monitored residents' physical and emotional health, reporting changes to medical staff.
Assisted residents with daily living activities and personal hygiene, promoting dignity.
Provided companionship and emotional support to enhance overall resident well-being.
Maintained cleanliness by making beds, sweeping floors, and sanitizing surfaces.
Supported meal service and housekeeping to ensure comfort for residents.
Ensured adherence to medication schedules, improving compliance with care plans.
Resident Assistant (RA)
Talamore Assisted Living
05.2022 - 12.2022
Provided hands-on care to residents while administering medications.
Managed meal service and performed housekeeping duties efficiently.
Took charge as shift advisor, guiding staff during emergencies.
Offered counsel and direction to the shift's staff for improved operations.
Facilitated daily activities and personal care to support residents' independence and comfort.
Coordinated social activities to enhance resident engagement and community building.
Provided hands-on care to residents while administering medications.
Teacher Assistant & Lead Teacher
Gingerbread Preschool
09.2021 - 06.2022
Collaborated with lead teacher in managing toddler and three-year-old classrooms effectively.
Designed and executed lesson plans aimed at maximizing student involvement.
Directed engaging activities that promoted cognitive and social growth among students.
Achieved lead teacher status through dedication and impactful teaching strategies.
Facilitated creative play activities that stimulated children's imagination and supported their developmental milestones.
Assisted teachers in planning and implementing daily lesson activities.
Supportive of children's learning by providing individualized attention.
Prepared classroom materials and organized resources for lessons.
Sandwich Artist
Subway
08.2019 - 05.2022
Assisted customers with menu selections, delivering exceptional service during peak hours.
Collaborated with team members to enhance sandwich assembly efficiency during peak shifts.
Trained new employees on proper food handling techniques and store procedures.
Maintained cleanliness and organization of workstations to ensure food safety compliance.
Operated cash register efficiently, processing payments and managing customer transactions.
Managed inventory levels, ensuring timely restocking of supplies and preventing shortages.
Supervised daily operations, including scheduling shifts and assigning duties.
Prepared food, completed inventory, and organized orders for efficient operations.
Teacher Assistant
Little Woodland Preschool
06.2021 - 09.2021
Assisted lead teacher in daily classroom activities and lesson implementation.
Supported children’s learning through engaging educational games and activities.
Organized classroom materials and supplies to ensure smooth operations.
Ensured clean environment, prepared nutritious meals, and fostered student participation in activities under lead teacher's guidance.
Resident Assistant (RA)
Parkside Assisted Living
05.2021 - 09.2021
Assisted residents with daily living activities and personal care to promote independence.
Administered medications and delivered hands-on care to enhance residents' well-being.
Communicated with families to keep them informed about resident needs and updates.
Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Waitress & Busser
Two Sisters Cafe
04.2018 - 09.2019
Ensured excellent dining experience by delivering stellar customer service and anticipating guest needs.
Delivered exceptional customer service in fast-paced cafe, fostering positive guest interactions.
Delivered food and beverages promptly to ensure customer satisfaction.
Promptly delivered food and beverages, contributing to high levels of customer satisfaction.
Education
High School Diploma -
Watertown High School
01-2021
Some College (No Degree) - Health Care Administration
Blackhawk Technical College
Janesville, WI
04-2026
Skills
Project management
Client relations
Data Management
Digital literacy
Microsoft Office expertise
Computer proficiency
Attention to detail
Task prioritization
Dependability and responsibility
Adaptability
Decision-making skills
Communication skills
Team collaboration
Written communication
Telephone etiquette
Strong work ethic
Timeline
Waitress
Golden Spoon Cafe
02.2025 - 02.2026
Admin Lead
Oral and Maxillofacial Surgery Associates
01.2024 - Current
Personal Care Assistant (PCA)
Oak Park Place
01.2023 - 01.2024
Resident Assistant (RA)
Talamore Assisted Living
05.2022 - 12.2022
Teacher Assistant & Lead Teacher
Gingerbread Preschool
09.2021 - 06.2022
Teacher Assistant
Little Woodland Preschool
06.2021 - 09.2021
Resident Assistant (RA)
Parkside Assisted Living
05.2021 - 09.2021
Sandwich Artist
Subway
08.2019 - 05.2022
Waitress & Busser
Two Sisters Cafe
04.2018 - 09.2019
High School Diploma -
Watertown High School
Some College (No Degree) - Health Care Administration