Gabrielle El-Massri
Charlotte,NC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Corporate Trainer
Wells Fargo
04.2024 - Current
- Developed training programs to meet company objectives.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Maintained records on attendance and participation.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed effective training manuals, modules and teaching aids.
- Facilitated virtual, in-person and blended learning sessions.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
Financial Crimes Analyst
Wells Fargo
08.2023 - Current
- Analyzed multiple domestic and international sub sources of potential fraudulent activity
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Performed audits of internal systems to protect customers from fraudulent or unrepresentative financial claims.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Account Executive
Skyline Solutions
04.2023 - 06.2023
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor's of Arts - Political Science
Queens University of Charlotte
Charlotte, NC05.2023
Skills
- Leadership
- Professional Communication
- Time management
- Persuasion
- Argumentation
- Delegation
- Organization
- Critical Thinking
- Work Ethic
- Adaptable
- Self Sufficient
- Innovative
- Productive under stress
- Synthesizing complex texts
- Public speaking
- Microsoft Systems
- Risk Analysis
- Data Modeling
- Quantitative Research
- Analytical Thinking
- New Employee Training
- Performance monitoring
- Data Tracking
- ROI understanding
- Research
- Performance Evaluation
- Marketing
- Assessment tools
- Technology Integration
- Audit Support
- Information Gathering
- Risk Mitigation
- Regulatory Compliance
- SQL Programming
- Data Research and Validation
Timeline
Corporate Trainer
Wells Fargo
04.2024 - Current
Financial Crimes Analyst
Wells Fargo
08.2023 - Current
Account Executive
Skyline Solutions
04.2023 - 06.2023
Bachelor's of Arts - Political Science
Queens University of Charlotte
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