Gabrielle Elias
Hayward,CA
Summary
Proven computer skills with a solid knowledge of medical terminology. An independent worker who can complete multiple tasks efficiently and accurately. Problem-solving ability and initiative. A committed worker with strong interpersonal and communication skills.
A proven record of efficiency in coordinating and organizing appointments and data for a high volume of patients/customers. Proficient in a wide range of computer applications.
Solid scheduling skills and strong customer/client relations result in the smooth delivery of quality patient/customer care. Recognized for the ability to successfully manage multiple tasks and priorities. A self-directed worker with an excellent work ethic. Proven ability to interact and organize effectively to create a supportive and efficient front office environment. A self-starter who works independently and handles multiple priorities competently. Recognized for strong communication skills and a proactive approach to problem-solving. Solid experience in a challenging environment result in the ability to deal successfully with the demands of a diverse patient/customer base and to create positive working relationships with all.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paralegal
Bernard, Balgley, & Bonaccorsi LLP
Newark, CA
01.2024 - Current
- Help prepare attorneys for trial by drafting pleadings, motions and witness lists
- Manage hard case files
- Bookkeeping
- Manage Accounts Payable & Receivable for Firm
- Maintain organization of tax forms as well as payroll forms.
- Managed Attorney’s calendars regarding hearings, depositions, and meetings with clients.
- Digitize physical documents in the electronic filing system
- Serve as liaison between attorneys and clients, including managing high email and call volume daily and scheduling consultations
- Draft documents including complaints, motions, and subpoenas
- Coordinated schedules for depositions, trials, and other legal proceedings, resolving conflicts as needed.
- Filing: Filing documents with the court, government agency, or opposing counsel, such as exhibits, briefs, and appeals
Medical Billing Specialist (Promotion)
Reproductive Science Center
San Ramon, CA
01.2021 - 01.2023
- Post Charges for professional and AFC services
- Scan in preauthorization’s
- Insurance correspondence
- Create deposit for insurance and patient payments
- Identify credit balances and prepare accounts for refunds
- Billing calls, tasks, and inquiries
- Responsible for reviewing and interpreting patient accounts as applicable
- Complete in-depth audits on accounts to ensure proper collections
- Collection calls
- Make corrections and adjustments on accounts as necessary. Work with insurance carriers to resolve billing issues
- Cryo storage management and auto pay management
Patient Services Specialist
Reproductive Science Center
San Ramon, CA
01.2020 - 01.2021
- Greet patients and ensure smooth flow of operation and customer satisfaction
- Schedule Appointments
- Collect any past due balances as well as any co-payments due.
- Post payments to account ledger
- Schedule Surgeries
- Check patients in/out and make sure demographic information is up to date.
- Scan insurance cards into system and make sure that the appropriate Insurance is applied to their account.
- Review the daily schedule and prepare for each patient
- Oversees flow of waiting areas, monitoring wait time and communicate delays to patients
- Act like a communication center by answering the phones and directing all phone messages to the appropriate individuals
- Maintain a neat and clean reception area
- Retrieve all messages from the voice mail system daily and notify the appropriate staff
- Walk patients to surgery
Administrative Assistant
E-Recycling of California
Hayward, CA
01.2010 - 01.2019
- Assist in submitting our monthly compliance claim to the State.
- Main translator for our facility
- Dispatch drop-offs and pickups for truck loads
- Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
- Responsible for providing training and orientation to new employees
- Writing letters and emails on behalf of other office staff
- Booking conference calls
- Monitoring stationery supplies and ordering office supplies
- Handling sensitive information in a confidential manner
- Answering phone lines and directing calls
- Greetings and assisting visitors
- Preparing and mailing invoices to customers
- Posting payments to customer accounts
- Analyzing financial records for accuracy
- Ensuring that payment of invoices is completed within a timely manner and in accordance with payment terms
- Identifying invoices that are overdue or have not been received
- Making and receiving telephone calls to and from suppliers on a variety of queries
- Setting up vendor accounts and reconciling statements
Education
Bachelor of Science - Criminal Justice
Ashworth College
01.2022
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
Certification
- Certificate of Medical Billing-Ashworth College (2022).
- Certificate of Electronic Health Records Specialist - Udemy (2025)
- Certificate of Medical Terminology- Udemy (2025)
- Certificate of Revenue Cycle Management (RCM) and Medical Billing- Udemy (2025)
Timeline
Paralegal
Bernard, Balgley, & Bonaccorsi LLP
01.2024 - Current
Medical Billing Specialist (Promotion)
Reproductive Science Center
01.2021 - 01.2023
Patient Services Specialist
Reproductive Science Center
01.2020 - 01.2021
Administrative Assistant
E-Recycling of California
01.2010 - 01.2019
Bachelor of Science - Criminal Justice
Ashworth College
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