Gabrielle Erickson
Inver Grove Heights,MN
Summary
Dependable Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Food Runner
B52 Burgers And Brew
04.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Hostess
B52 Burgers And Brew
04.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Server
B52 Burgers And Brew
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hostess
Inver Grove Brewing
08.2021 - 03.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Hostess
Mallards Restaurant
06.2020 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
No Degree - Medical Coding Specialist
Dakota County Technical College
Rosemount, MN2025
High School Diploma -
Simley High School
Inver Grove Heights06.2023
Skills
- Order Management
- Safe Food Handling
- Guest Engagement
- Guest Relations Management
- Hospitality Service Expertise
- Point of Sale Operation
- Food Safety Understanding
- Positive Attitude
- Time Management
- Professional Appearance
- Organizational Skills
- Strong Work Ethic
Timeline
Food Runner
B52 Burgers And Brew
04.2022 - Current
Hostess
B52 Burgers And Brew
04.2022 - Current
Hostess
Inver Grove Brewing
08.2021 - 03.2022
Server
B52 Burgers And Brew
04.2021 - Current
Hostess
Mallards Restaurant
06.2020 - 08.2021
No Degree - Medical Coding Specialist
Dakota County Technical College
High School Diploma -
Simley High School
Similar Profiles
Lauryn BuchanLauryn Buchan
Server at B52 Burgers and BrewServer at B52 Burgers and Brew
Gabrielle EricksonGabrielle Erickson
Host, Expo, and Server at B52 Burgers and BrewHost, Expo, and Server at B52 Burgers and Brew
Amaya SovisAmaya Sovis
Hostess at B52 Burgers And BrewHostess at B52 Burgers And Brew