Gabrielle Evans
Augusta,GA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
Augusta, GA
1 2020 - Current
- Helping members by resolving technical issues with Onstar
- Prepare and submit case documentation and written correspondence
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided exceptional customer support with professional demeanor, empathy, and active listening skills.
- Kept accurate records of customer support interactions using defined methods and tools.
- Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.
- Managed Over 40 Emails and calls per day.
Customer Service Lead
Circle K
Augusta, GA
05.2016 - 01.2020
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
- Demonstrated knowledge of local regulations regarding fuel storage/handling, maintaining compliance consistently.
- Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Ensured clean and safe environment for customers through regular maintenance of gas station facilities.
- Managed merchandise displays within convenience store area, driving impulse purchases from visitors.
- Proactively communicated with management regarding supply needs, minimizing operational interruptions.
- Developed strong rapport with regular customers, fostering long-term relationships beneficial to business.
- Maintained clean and orderly workstation.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
Cashier Team Lead
Dollar Tree
Augusta, GA
01.2014 - 05.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Arts -
Strayer University College
Georgia 01.2024 - Current
Skills
Customer Service
Multitasking Abilities
Understanding Customer Needs
Money handling abilities
Quality Assurance Controls
Product and service knowledge
CRM Software
Request management
Trend Monitoring
Client Advocacy
De-Escalation Techniques
Product Knowledge
Data Entry
Customer Relationship Management (CRM)
Professional telephone demeanor
Timeline
Associate of Arts -
Strayer University College
01.2024 - Current
Customer Service Lead
Circle K
05.2016 - 01.2020
Cashier Team Lead
Dollar Tree
01.2014 - 05.2016
Customer Experience Specialist
Teleperformance
1 2020 - Current