Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Gabrielle Evans

Augusta,GA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

10
10
years of professional experience

Work History

Customer Experience Specialist

Teleperformance
Augusta, GA
1 2020 - Current
  • Helping members by resolving technical issues with Onstar
  • Prepare and submit case documentation and written correspondence
  • Optimized system performance thorough testing and analysis.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Provided exceptional customer support with professional demeanor, empathy, and active listening skills.
  • Kept accurate records of customer support interactions using defined methods and tools.
  • Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.
  • Managed Over 40 Emails and calls per day.

Customer Service Lead

Circle K
Augusta, GA
05.2016 - 01.2020
  • Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
  • Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
  • Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
  • Demonstrated knowledge of local regulations regarding fuel storage/handling, maintaining compliance consistently.
  • Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
  • Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
  • Ensured clean and safe environment for customers through regular maintenance of gas station facilities.
  • Managed merchandise displays within convenience store area, driving impulse purchases from visitors.
  • Proactively communicated with management regarding supply needs, minimizing operational interruptions.
  • Developed strong rapport with regular customers, fostering long-term relationships beneficial to business.
  • Maintained clean and orderly workstation.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.

Cashier Team Lead

Dollar Tree
Augusta, GA
01.2014 - 05.2016
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Associate of Arts -

Strayer University College
Georgia
01.2024 - Current

Skills

Customer Service

Timeline

Associate of Arts -

Strayer University College
01.2024 - Current

Customer Service Lead

Circle K
05.2016 - 01.2020

Cashier Team Lead

Dollar Tree
01.2014 - 05.2016

Customer Experience Specialist

Teleperformance
1 2020 - Current

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Gabrielle Evans