Gabrielle Farrar
Charlotte Court House,VA
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Country Grille
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Restaurant Team Member
Chick-fil-A
08.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server/Waiter
Fish N Pig
11.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer Service Representative Trainer
Arby's
05.2019 - 08.2022
- Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
Cook
Village Drive-In
02.2019 - 06.2019
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Randolph Henry High School
Charlotte Court House, VA05-2018
Business Administration
Southside Virginia Community College
Keysville, VA05-2022
Health Sciences
Southside Virginia Community College
Keysville, VA05-2024
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Service prioritization
- Food safety practices
- Positive and professional
Timeline
Server
Country Grille
08.2023 - Current
Server/Waiter
Fish N Pig
11.2022 - 05.2023
Cashier/Restaurant Team Member
Chick-fil-A
08.2019 - Current
Customer Service Representative Trainer
Arby's
05.2019 - 08.2022
Cook
Village Drive-In
02.2019 - 06.2019
High School Diploma -
Randolph Henry High School
Business Administration
Southside Virginia Community College
Health Sciences
Southside Virginia Community College
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