Gabrielle Fernandez
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Guest List Event
Space Park
12.2021 - Current
- Responded to incoming guests, email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding the event
Secretary Coordinator
F&G Pest Consultants
09.2015 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Handle estimates and invoices for new or current clients through QuickBooks system.
- Established and updated client schedules
- Scheduled appointments and conducted follow-up calls to clients.
- Drafted invoices for completed work.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
VIP Bottle Server
Treehouse Club
02.2020 - 09.2022
- Proactively prepared for large parties and reservations, took care of VIP clients upon arriving
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Determined customer preferences to suggest appropriate liquor and increase sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- collect credit card or cash payments at the end of closing
- serving in high volume atmosphere while maintaining a positive attitude and a great sense of enthusiasm during peak hours
VIP Bottle Server
Sagamore Hotel
09.2020 - 01.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Used cash registers and credit card machines to cash out customers.
Event Hostess
Do Not Sit On The Furniture
04.2019 - 06.2020
- Coordinated schedules and timelines for events.
- greeted customers immediately upon arrival
- Maintained a consistent, regular attendance record
- .Handled DJ and VIP guest list
- obtained customer payment promptly using square app
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science -
Miami Dade College
Miami, FL12.2021
Skills
- Guest Relations Management
- Efficient Sales Transactions
- Customer Needs Assessments
- Credit Card Transaction Processing
- Daily Reports
- Greet Guests
- Payment Method
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest List Event
Space Park
12.2021 - Current
VIP Bottle Server
Sagamore Hotel
09.2020 - 01.2021
VIP Bottle Server
Treehouse Club
02.2020 - 09.2022
Event Hostess
Do Not Sit On The Furniture
04.2019 - 06.2020
Secretary Coordinator
F&G Pest Consultants
09.2015 - Current
Associate of Science -
Miami Dade College
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