Gabrielle Figueroa
Newburgh,NY
Summary
Dynamic and results oriented professional with a strong background in strategic planning, process improvement, organizational alignment, and using data analysis to drive informed decision making. Skilled at leading cross-functional teams and fostering collaboration across diverse stakeholders. Recognized for optimizing workflows, enhancing efficiency, and continuous improvement and professional growth. Known for exceptional communication skills, attention to detail, and unwavering dedication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cafe Spice
11.2024 - Current
- Managed comprehensive data infrastructure and financial records across multiple enterprise retail clients
- Analyzed financial data for 35-40 US-based grocery and e-commerce clients, ensuring accuracy and integrity within the Syspro ERP system
- Analyzed reports to identify inefficiencies, and opportunities for process improvement
- Streamlined purchase order workflows and documentation to enhance operational efficiency
- Coordinated across system modules to ensure data integrity and drive business insights
Manager
Toppings Hudson Valley
02.2019 - 11.2024
- Managed and coordinated cross-location teams, ensuring seamless workflow operations and maintaining high standards of efficiency and productivity for extended periods
- Developed and implemented a performance-based recognition program, including an "Employee of the Month" initiative and performance-linked incentives, resulting in enhanced employee morale and productivity
- Developed and implemented targeted training and mentorship programs to enhance team performance and service excellence Conducted needs assessments to identify skill gaps, established clear objectives, and designed frameworks to ensure sustainable program execution
- Managed weekly revenues of approximately $4,000 - Employed financial controls, ensured accuracy and compliance, also fostered significant and sustained month-over-month profit growth
- Ensured consistent delivery of exceptional customer service by implementing and enforcing service standards, proactively addressing and resolving customer concerns, leading to a 10% increase in positive customer feedback on google reviews
Education
Bachelor of Arts - Communication
State University of New York At New Paltz
New Paltz, NY05-2024
Skills
- Strategic Planning
- In Depth Problem-Solving
- Interim Business Leadership
- Change Management
- Superb Written & Verbal Communication
- Team Leadership
- Training & Staff Development
- Interpersonal Skills
- Proficiency in Microsoft suite
Timeline
Customer Service Representative
Cafe Spice
11.2024 - Current
Manager
Toppings Hudson Valley
02.2019 - 11.2024
Bachelor of Arts - Communication
State University of New York At New Paltz
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