Gabrielle Flores
Adrian,MI
Summary
Dynamic leader with over 12 years of experience in the hospitality industry, inspiring teams to achieve exceptional results. Forward-thinking professional known for driving projects to completion with a focus on excellence, innovation, and relationship-building that motivates teams to exceed goals. Renowned for assertive communication skills and meticulous attention to detail. Combined with an outgoing personality creating a welcoming atmosphere for employees and patrons. Skilled in overseeing kitchen operations, maintaining high standards of food safety and hygiene, and implementing efficient inventory management systems and comprehensive staff training programs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager /Assistant Catering Manager
Uncle Lyle's Tavern & Grill
04.2025 - Current
- Managed kitchen operations to ensure quality food preparation and presentation.
- Supervised staff scheduling, training, and performance evaluations to enhance team productivity.
- Developed menu items based on seasonal ingredients and customer preferences to optimize offerings.
- Implemented inventory control measures to reduce waste and maintain cost-efficiency in supplies.
- Streamlined kitchen workflows by introducing efficient processes for food preparation and service delivery.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Streamlined ordering process, minimizing errors and increasing kitchen productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed menu items that aligned with customer preferences and seasonal availability.
- Operated various cutting tools to ensure precision and quality in meat products.
- Implemented best practices for sanitation and food safety compliance.
- Oversaw daily meat preparation operations, ensuring adherence to safety and quality standards.
- Grilled and smoked various meats, ensuring optimal flavor and tenderness.
- Managed food preparation and presentation, ensuring high-quality BBQ dishes met restaurant standards.
Sample Technician
North Coast Testing Laboratories
04.2024 - Current
- Performed daily laboratory maintenance, including cleaning glassware/tools and organizing supplies.
- Tested raw plant materials, processed or finished products to determine quality and safety of materials.
- Organized work area in a neat and orderly fashion according to SOP.
- Operated scales for weighing product accurately and efficiently.
- Ensured compliance with all local, state, and federal laws related to CRA guidelines.
- Collected and prepared measurement, weight, and identification tags and attached them to products.
- Maintained detailed records of all testing performed according to established protocols.
Waitress
Clamdiggers
03.2023 - Current
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, ensuring accurate end of shift accounting and taking inventory.
- Served high customer volumes during special events, nights, weekends
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
- Adhered to all established policies and procedures related to serving alcohol responsibly.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Memorized frequent customer preferences to build relationships and loyalty.
Assistant Manager
Superior Bud
11.2023 - 04.2024
- Prepared, staffed, stocked and organized store to be open for operation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Utilized knowledge of company products and make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Managed inventory levels by tracking sales trends and ordering new merchandise when necessary.
- Ensured compliance with all relevant state laws regarding cannabis sales.
- Served as an ambassador for the company by engaging customers in conversation about our products and services.
- Conducted regular audits of dispensary operations to ensure accuracy and efficiency.
- Monitored security cameras to detect suspicious activity or theft within the store.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Collaborated with other departments to coordinate promotional activities that increased foot traffic into the store.
- Performed cash handling duties, including making change for customers, balancing the register drawer at end of shift, and reconciling discrepancies between sales receipts and cash.
- Educated customers and patients on products, methods of consumption and safety.
- Verified proper paperwork, documentation, and ID to comply with regulations.
- Generated sales through interpersonal interaction and suggestive selling.
- Generated repeat customer business through exceptional customer service.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
Lead Waitress
Bricktown Coney Island
03.2019 - 09.2023
- Established effective working relationships with restaurant kitchen staff to ensure timely delivery of meals.
- Monitored dining room activity throughout shift ensuring all guests were satisfied with their experience.
- Delegated tasks to other wait staff members as needed.
- Conducted regular quality assurance inspections to ensure adherence to health code regulations.
- Participated in weekly inventory checks to track product levels and restock shelves accordingly.
- Accomplished multiple tasks within established time frames.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother work-flow.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality, speed or accuracy.
- Utilized kitchen skills when necessary, during peak hours or sudden staff shortage. While maintaining food quality and speed. Without compromising quality of service.
- Developed a comprehensive knowledge of menu items, including ingredients and preparation methods.
- Trained new wait staff on proper procedures for taking orders, serving food and handling payments.
- Exhibited excellent organizational and time management skills while managing multiple tasks simultaneously.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Memorized frequent customer preferences to build relationships and loyalty.
- Performed cashier duties such as processing credit card payments using POS system and handling cash and making change accurately.
- Utilized problem-solving techniques to resolve difficult situations within the Establishment.
- Promoted teamwork among employees by encouraging collaboration and offering support whenever possible.
Shift Lead
Ruby Tuesday
04.2014 - 03.2019
- Managed store closing and opening procedures to ensure safety and security.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing food cost.
Kitchen Prep Cook
Ruby Tuesday
04.2014 - 03.2019
- Maintained cleanliness of work station while preparing ingredients and assembling dishes according to recipes.
- Assisted in the preparation of salads, sauces and other items as needed in accordance with menu specifications.
- Prepared large batches of soups, stocks and sauces from scratch following standard recipes.
- Consistently followed proper food handling procedures at all times throughout shift.
- Performed weekly sanitation duties including washing dishes, cleaning floors and wiping down counters and tables.
- Provided assistance to line cooks as needed during busy service periods.
- Accurately weighed ingredients using digital scales prior to cooking process.
- Skillfully portioned food items into individual servings for customers' orders.
- Exhibited attention to detail when plating dishes ensuring they were aesthetically pleasing before serving them.
- Regularly reviewed menus and made suggestions for new items or changes based on customer feedback.
- Successfully operated the deep fryer by maintaining accurate temperature settings for each item being cooked.
- Developed an efficient system for kitchen organization, resulting in a more productive workflow.
- Prepared cooking ingredients by washing and chopping vegetables and cutting meat.
- Diced, sliced, and cut vegetables for use in dishes.
- Verified all food products were properly labeled and stored.
- Monitored food temperatures to support food safety.
- Trained new staff members on proper food preparation techniques and safety protocols.
Bartender
Ruby Tuesday
04.2014 - 03.2019
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Crafted specialty cocktails according to customer specifications.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Arranged bottles and glasses to create attractive displays.
- Conducted bar inventory on regular basis to complete daily requisition sheets.
- Stocked spirits based on projections from daily functions sheet.
Kitchen Prep
Lonestar Steakhouse
09.2013 - 04.2014
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Maintained cleanliness of work station while preparing ingredients and assembling dishes according to recipes.
- Preparation of Large batches of soups, stocks, salads, sauces and other items following standard SPEC recipes.
- Effectively managed stock inventory and rotated product for freshness; consistently monitored food storage areas to ensure compliance with health and safety regulations.
- Provided assistance to line cooks as needed during busy service periods.
- Accurately weighed ingredients using digital scales prior to cooking process.
- Adhered to all safety protocols when using kitchen equipment such as slicers, mixers, ovens, grills.
- Developed an efficient system for kitchen organization, resulting in a more productive workflow.
- Prepared cooking ingredients by washing and chopping vegetables and cutting meat.
- Verified all food products were properly labeled and stored.
- Complied consistently with standard portion size, cooking methods and kitchen rules and policies.
- Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI06.2013
Skills
- Scheduling coordination
- Stock management
- Collaborative team management
- Interpersonal skills
- Staff training
- Effective time management
- Detail-oriented approach
- Adaptability to changing conditions
- Strong multitasking
- Proven reliability
- Engaging personality
- Memory retention
- Menu design
- Complex Problem-solving
- Food safety management
- Customer service
- Culinary presentation
- Proficient knife handling
Certification
- Food Protection Manager Certification
Timeline
Kitchen Manager /Assistant Catering Manager
Uncle Lyle's Tavern & Grill
04.2025 - Current
Sample Technician
North Coast Testing Laboratories
04.2024 - Current
Assistant Manager
Superior Bud
11.2023 - 04.2024
Waitress
Clamdiggers
03.2023 - Current
Lead Waitress
Bricktown Coney Island
03.2019 - 09.2023
Shift Lead
Ruby Tuesday
04.2014 - 03.2019
Kitchen Prep Cook
Ruby Tuesday
04.2014 - 03.2019
Bartender
Ruby Tuesday
04.2014 - 03.2019
Kitchen Prep
Lonestar Steakhouse
09.2013 - 04.2014
High School Diploma -
Tecumseh High School