Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Affiliations
Timeline
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Gabrielle Foos

Gabrielle Foos

Business Owner
Norman,OK

Summary

Passionate, spirited and classically trained business professional, skilled in building relationships and networking. Leader in delivery of excellent customer service. Equipped to apply business-owner experience to grow world-class organizations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Executive Chef & Business Owner

Personal Plate
Norman, OK
10.2022 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed outbound calling campaigns to promote new products or services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.Established marketing strategies, such as social media campaigns, to promote the business.
  • Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
  • Updated website content regularly according to current trends within target markets.
  • Kept records for production, inventory, income and expenses.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Monitored customer comments and inquiries on various media and webpage channels in order to respond in a timely manner.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Scheduled maintenance activities for equipment used by the business.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Developed and implemented menus for multiple clients, events, and private parties
  • Created daily specials based on seasonal ingredients and customer feedback.
  • Oversee food preparation and presentation to ensure high quality standards were met.
  • Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
  • Ensured compliance with health department regulations by implementing proper sanitation procedures.
  • Planned weekly production schedules to maximize efficiency while minimizing waste.
  • Inspected equipment regularly to maintain safe working conditions in the kitchen.
  • Analyzed customer feedback data to improve existing recipes or create new ones.
  • Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
  • Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
  • Utilized local, fresh food products to support local economies and showcase community support.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences.

Kitchen & Marketing Campaign Manager

Delishes Dishes
Oklahoma City, OK
04.2022 - 10.2022
  • Provided customer service support for incoming calls and emails.
  • Answered customer inquiries regarding products, services, billing and technical issues.
  • Assisted customers with navigating the company's website and placing orders online.
  • Conducted follow up calls to ensure customer satisfaction.
  • Maintained accurate records of customer interactions and transactions.
  • Recommended additional products or services based on customer needs.
  • Designed creative materials such as brochures, flyers, posters. to promote campaigns.
  • Analyzed market trends and identified potential areas for growth in order to increase donations or support.
  • Conducted research on target markets and developed detailed profiles of target audiences.
  • Organized events such as press conferences, rallies, fundraisers. to generate publicity for campaigns.
  • Created content for social media platforms including blogs, videos, podcasts. to engage supporters.
  • Developed and implemented marketing campaigns to increase brand awareness and customer engagement.
  • Managed the budget for each marketing campaign to ensure cost-effectiveness.
  • Conducted market research to identify target audiences and craft appropriate messaging.
  • Analyzed customer feedback from surveys and focus groups to refine campaigns accordingly.
  • Tracked competitors' activities in order to stay ahead of the competition.
  • Generated ideas for new marketing tactics that could be used across multiple channels.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Conducted regular meetings to discuss menu changes, safety protocols and performance reviews.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards clients at all times.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Adhered to budget guidelines when purchasing ingredients and equipment.
  • Stored foods correctly using correct storage containers and labeling systems.

Customer Support Specialist

405IT
Oklahoma City, OK
01.2019 - 12.2019
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Created detailed reports on customer feedback for management review.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Provided assistance during product launches by answering pre-sale queries from customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced IT environment.

Education

Associate of Arts - Culinary Arts

Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK
08.2022

Skills

  • Forecasting and Planning
  • Customer Service
  • Attention to Detail
  • Creative Thinking
  • Decision-Making
  • Customer Retention
  • Client Relations
  • Superb Time Management
  • Policy and Procedure Adherence
  • Written and Oral Communication Skills
  • Positive Attitude
  • Audience Targeting
  • Conversion Strategy
  • Brand Promotion
  • Community Engagement
  • Project Budgeting
  • Critical Thinking

Accomplishments

  • Graduated Suma cum laude
  • Quickly earned leadership roles

Languages

English
Native/ Bilingual

Affiliations

  • Urban Gardening
  • Painting
  • Chocolate Connoisseur

Timeline

Executive Chef & Business Owner

Personal Plate
10.2022 - Current

Kitchen & Marketing Campaign Manager

Delishes Dishes
04.2022 - 10.2022

Customer Support Specialist

405IT
01.2019 - 12.2019

Associate of Arts - Culinary Arts

Oklahoma State University Institute of Technology - Okmulgee

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Gabrielle FoosBusiness Owner