Gabrielle Fraser
Sterling Heights,MI
Summary
Highly motivated individual with experience leading teams, delivering results and exceeding expectations. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Brings fresh perspective and strong commitment to quality and success, while being recognized for adaptability and proactivity in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
New Theatre Project, Tennessee
Phoenix Theatres
05.2025 - 06.2025
- Aided in opening a new location for the Phoenix Theatres chain from May 29th, 2025 through June 2nd, 2025.
- Continued training and monitoring the performance of a staff of 30 ushers, concessionists, and supervisors.
- Helped establish process for counting inventory.
- Demonstrated respect, friendliness and willingness to help when needed.
Dolby Atmos Project
Phoenix Theatres
09.2023 - 10.2023
- Maintained a clean and organized worksite, ensuring minimal disruption to daily business operations.
- Streamlined communication between crew members.
- Solved problems while adhering to project specifications.
- Followed instructions and safety protocols.
- Provided labor support to carpenters and electricians.
- Moved and cleared debris from work sites to dispose of.
- Removed seats, speakers, film screens, and paneling from theatres.
- Unloaded, lifted, and transported large items up to 300lbs such as speakers and seats to designated areas.
- Performed thorough and efficient cleaning of theaters once installation of amenities was complete.
Supervisor
Phoenix Theatres
03.2023 - Current
- Michigan On-Premise TIPS Certified.
- Worked the two busiest days in location history, November 29th, 2024 ($35,933 at box office) and November 30th, 2024 ($33,859 at box office).
- Trained over 100 staff members and counting across three locations in time since promotion to supervisor position.
- Daily counting of inventory.
- Oversee daily operations of business, ensuring smooth workflow and completion of tasks by staff.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff.
- Resolve conflicts among team members promptly.
- Develop staff skills through training programs.
- Evaluate staff performance and provided coaching when needed.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Inspection of work areas to verify equipment operation.
- Aid in the resolution of customer complaints or concerns.
- Handle emergency situations calmly, following established protocols to ensure patron safety.
New Theatre Project, Ohio
Phoenix Theatres
03.2023 - 03.2023
- Aided in opening a new location for the Phoenix Theatres chain from March 8th, 2023 through March 20th, 2023.
- Trained a staff of about 25 concessionists, ushers, and supervisors on the expectations held by corporate.
- Exercised leadership capabilities by motivating others.
- Cultivated interpersonal skills by building positive relationships with others.
Concessionist & Usher
Phoenix Theatres
12.2021 - Current
- Complete transactions with point of sale terminals.
- Able to promptly address questions and concerns regarding menu items, prices, or ingredients.
- Adapt quickly to menu changes or promotional offerings.
- Maintain safe handling procedures for concessions.
- Maintain proper handling of alcoholic beverages according to location licensing and Michigan law.
- Greet and provide customers with knowledgeable service.
- Maintain a clean and organized venue.
- Perform serving, cleaning and inventory stocking.
- Optimize product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
- Surveil building to verify guest adherence to safety rules.
- Demonstrate adaptability by taking on additional responsibilities during high-volume events.
Insider
Hungry Howies
06.2020 - 11.2021
- Worked effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and memorized over 20 menu items and specials.
- Trained over 5 staff members on store expectations.
- Operated pizza oven and kitchen equipment safely.
- Made pizzas with right ingredients utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills without compromising quality.
- Followed and upheld food safety and sanitation guidelines.
Education
Bachelors in Fine Arts - Theatrical Lighting and Scenic Design
Wayne State University
Detroit, MISkills
- - Training and mentoring
- - Change management
- - Verbal and written communication
- - Department organization
- - Customer service
- - Task delegation
- - Inventory oversight
- - Staff discipline
Timeline
New Theatre Project, Tennessee
Phoenix Theatres
05.2025 - 06.2025
Dolby Atmos Project
Phoenix Theatres
09.2023 - 10.2023
New Theatre Project, Ohio
Phoenix Theatres
03.2023 - 03.2023
Supervisor
Phoenix Theatres
03.2023 - Current
Concessionist & Usher
Phoenix Theatres
12.2021 - Current
Insider
Hungry Howies
06.2020 - 11.2021
Bachelors in Fine Arts - Theatrical Lighting and Scenic Design
Wayne State University