Gabrielle Frost
Mobile,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor- Service Department
AutoNation Ford
09.2021 - 04.2023
- Work with warranty and insurance companies to oversee mechanical repair of vehicles
- Assist customers with worries, questions, and concerns about vehicle repair and cost
- Create relations with fleet companies for returning business
- Use computer applications such as spreadsheets to keep track of repair orders, customer information, and customer concerns.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Automotive Sales - Sales Department
AutoNation Ford
12.2020 - 09.2021
- Collected customer information and vehicle wants and needs
- Assisted customers in finding the perfect vehicle suitable for them and their family
- Created customer and fleet relationships for returning business and to maximize opportunity for sale.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Participated in regional automotive trade shows, showcasing dealership offerings and establishing connections with potential customers.
Automotive Sales - Sales Department
Mobile Chevrolet
03.2019 - 12.2020
- Collected customer information and vehicle wants and needs
- Assisted customers in finding the perfect vehicle suitable for them and their family
- Created customer and fleet relationships for returning business and to maximize opportunity for sale.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Participated in regional automotive trade shows, showcasing dealership offerings and establishing connections with potential customers.
Education
Vocational - CNA
SAADS Healthcare
Mobile10.2016
High School Diploma -
Stone Coast Academy
Miami, FL01.2016
Skills
- System implementation
- Staff education and training
- Cost Estimation
- POS systems expert
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Work Prioritization
- Data Processing
- Quality Assurance Controls
- Service Upselling
Certification
- Master Service Advisor
- Top Service Advisor - 2 years in a row (Ford)
- Top Salesperson (Ford)
Timeline
Service Advisor- Service Department
AutoNation Ford
09.2021 - 04.2023
Automotive Sales - Sales Department
AutoNation Ford
12.2020 - 09.2021
Automotive Sales - Sales Department
Mobile Chevrolet
03.2019 - 12.2020
Vocational - CNA
SAADS Healthcare
High School Diploma -
Stone Coast Academy
- Master Service Advisor
- Top Service Advisor - 2 years in a row (Ford)
- Top Salesperson (Ford)
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